All 365 reviews, by theme
Each review is listed under the first theme it says (the others are named beside it). Reviews we do not quote (they name an account, carry a link, run too long to quote whole, or name or describe a person) are counted and linked, not shown.
easy to use · 116
| # | Date | Where | What they wrote |
|---|---|---|---|
| 3 | 2026-08-18 | Zendesk · G2 · what they like best · 5★ | It’s user-friendly, scalable, and makes intelligent use of AI. |
| 6 | 2026-08-06 | Zendesk · G2 · what they like best · 5★ | not shown: gives someone's age |
| 8 | 2026-08-06 | Zendesk · G2 · what it solves for them · 5★ | It's easy locate my tickets and user friendly, it benefits me as I dont need to click a lot of things just to look for something |
| 12 | 2026-10-01 | Zendesk · G2 · what they like best · 5★ | It is friendly to use and teach new people to use |
| 14 | 2026-10-01 | Zendesk · G2 · what it solves for them · 5★ | We work with B2B, but i think Zendesk is better for B2C as easier to use |
| 27 | 2026-10-23 | Zendesk · G2 · what they like best · 5★ | It is very user friendly as it makes the customer information user friendly and ensuring previous conversations, internal notes, and direct communications are easy to follow. This helps the next person quickly understand the situation and respond with confidence and consistency. |
| 33 | 2026-10-22 | Zendesk · G2 · what they like best · 5★ | It’s easy to use and very efficient. It also helps new users learn the app quickly, so they can complete every task fast and conveniently. |
| 41 | 2026-10-19 | Zendesk · G2 · what it solves for them · 4★ | Easier platform to use. Automation, reporting, etc. is straightforward. |
| 42 | 2025-07-26 | Zendesk · G2 · what they like best · 5★ | Zendesk has a clean interface that makes it easy to manage customer tickets. I liked how we could track, assign, and resolve issues without any confusion. The live chat integration and automation features also saved us a lot of time. also: automation and AI that save time |
| 60 | 2026-10-08 | Zendesk · G2 · what they like best · 4★ | Zendesk has a user-friendly interface that makes it easy to use. You can track metrics and integrate chat, including integration with the AI bot. It offers a seamless way to stay in contact with customers and rarely has issues with speed or functionality. The pricing makes it worthwhile for large organisations, since you can collaborate easily with other users. They also keep you updated on new features and have a great helpdesk for any questions or support you may need. The AI bot integrated with chat can surface the chats before sending them through to a live agent. also: automation and AI that save time |
| 69 | 2025-07-28 | Zendesk · G2 · what they like best · 5★ | From its user-interface, simplicity and features, zendesk offers a seamless experience. |
| 78 | 2026-09-17 | Zendesk · G2 · what they like best · 5★ | I love Zendesk for Customer Service's modernized and customizable UI, making it enjoyable for agents to use. The analytics part is particularly valuable to me as a supervisor, especially the real-time analytics and dashboards that help track agents' performance and ensure they are effectively doing their jobs. The transition from Helpshift to Zendesk has positively impacted our quality scores by making it easier to monitor and improve performance, thanks to the comprehensive analytics system. |
| 80 | 2026-09-17 | Zendesk · G2 · what it solves for them · 5★ | Zendesk for Customer Service offers a modernized UI and customizable features that enhance agent experience. Its AI features and real-time analytics improve quality scores and streamline supervisory tasks, making it easier to track agent productivity and customer interactions. |
| 84 | 2026-09-16 | Zendesk · G2 · what they like best · 5★ | All is in one place for agents, the ease of use and availability of multiple options. The integrated AI in the system where needed. the ease of access of multiple categories. Sandbox & Snapshots options. |
| 113 | 2025-07-29 | Zendesk · G2 · what it solves for them · 5★ | I find the most beneficial side of Zendesk as central user-friendly agent knowledge base to provide resolutions to customers and even the ticket raising can be done smoothly and documentation can be done in minutes for further assistance in future. |
| 114 | 2025-07-30 | Zendesk · G2 · what they like best · 5★ | Previously the thing is that the UI is looking like clumsy type, but as day by day using it the option is added newly and also the UI is more user friendly and easily understandable for the common users for different purposes |
| 129 | 2025-07-26 | Zendesk · G2 · what they like best · 5★ | I like how easy it is to manage customer requests and keep track of conversations. The interface is simple to use, and the overall process feels smooth and well organized. |
| 157 | 2026-08-21 | Zendesk · G2 · what they like best · 5★ | Usability is the best part of using Zendesk. It's an easy-to-use, intuitive, and well-structured system. For me, that's the software's strongest point. |
| 160 | 2026-08-21 | Zendesk · G2 · 5★ | not shown: too long to quote whole |
| 161 | 2026-08-21 | Zendesk · G2 · 5★ | not shown: too long to quote whole |
| 177 | 2026-08-18 | Zendesk · G2 · what they like best · 5★ | For both agents and admins handling customer queries, it doesn't get any easier or more flexible than Zendesk. We've been using it for our Customer Service and Knowledge Hub for over 5 years now, and all of their customer service products have been great. Over the years we've run into a wide range of scenarios and use cases, and every single one has been handleable within Zendesk. Honestly, it just keeps getting better. |
| 183 | 2026-08-17 | Zendesk · G2 · what they like best · 4★ | not shown: too long to quote whole also: automation and AI that save time; expensive, or pricing that boxes them in |
| 186 | 2026-08-13 | Zendesk · G2 · what they like best · 4★ | Great customer support software with solid customization options, and it’s easy to use and set up. |
| 223 | 2026-03-13 | Zendesk · Trustpilot · 3★ | Spare me the daily 2F Auth. The user interface is beautiful and it works well, but I'm so mad that they made two factor auth required daily 😡 this should be up to the companies. I HATE have to go find my phone to put in a stupid code every single day. Also the translate button only randomly appears for chats and half the time I see the language detected something completely random when the ticket is on English. Otherwise I love it compared to Salesforce. Barf. also: glitches and bugs |
| 249 | 2026-10-30 | Freshdesk · G2 · what they like best · 5★ | Modular and easy to work with. It doesn’t require a lot of training to get started. |
| 251 | 2026-10-30 | Freshdesk · G2 · what it solves for them · 5★ | New call center agents, with a bit of training, are able to dig into tickets because it’s easy to use. |
| 264 | 2026-11-02 | Freshdesk · G2 · what they like best · 5★ | Customer support is easy to reach, and the platform is user-friendly—there’s no need for formal training to get started. |
| 267 | 2026-11-02 | Freshdesk · G2 · what they like best · 5★ | The UI is very user-friendly and self-explanatory, and the automation makes it easy for each department to manage and resolve their respective tickets. |
| 270 | 2026-11-02 | Freshdesk · G2 · what they like best · 5★ | The ease of interface, analytics, open APIs, AI features, pricing, performance, support, integrations, also: integrations that help |
| 273 | 2026-10-29 | Freshdesk · G2 · what they like best · 5★ | What I like most about Freshdesk is it's very simple to use and easy to manage support tickets. We can track customer issues, assign them to the right team and follow up without missing anything. The interface is quite straightforward, and it helps us to keep all customer communication in one place. Overall, it's a useful tool for managing our support activities. |
| 277 | 2026-01-22 | Freshdesk · G2 · what they like best · 5★ | I like how easy it is to navigate freshdesk and the support articles are very good. |
| 279 | 2026-01-22 | Freshdesk · G2 · what it solves for them · 5★ | Freshdesk is fast, easy to use and the report builder and data exports are veery helpful. |
| 290 | 2026-10-30 | Freshdesk · G2 · what they like best · 5★ | Very easy to use. Our company has been using it for 12 years. |
| 292 | 2026-10-30 | Freshdesk · G2 · what it solves for them · 5★ | Email, chats, and phones: it’s very easy to use, but having everything under one roof in a single plan could be a little more helpful. also: every channel in one inbox |
| 293 | 2026-10-30 | Freshdesk · G2 · 5★ | not shown: too long to quote whole |
| 294 | 2026-10-30 | Freshdesk · G2 · what they like best · 4★ | What I like best about Freshdesk is its modern, intuitive, and user-friendly interface combined with a high level of flexibility. It is easy for agents to learn and use, while still offering powerful options such as custom ticket fields, groups, SLAs, workflows, knowledge bases, and automation rules. This makes it particularly suitable for supporting multiple departments within one central ticketing environment. |
| 297 | 2026-10-30 | Freshdesk · G2 · what they like best · 5★ | Good understandable platform. Support from Freshworks team is available always. |
| 303 | 2026-10-30 | Freshdesk · G2 · what they like best · 5★ | Freshdesk offers a clean, user-friendly interface, smooth performance, and useful integrations that make customer support easier to manage. Its automation and AI features help save time, while ticket tracking improves team productivity. The pricing provides good value for the features offered, and the onboarding process is straightforward. Overall, it helps improve response times and customer satisfaction. also: automation and AI that save time; integrations that help |
| 309 | 2026-10-21 | Freshdesk · G2 · what they like best · 4★ | Me gusta la curva de aprendizaje de Freshdesk. La configuración inicial me pareció fácil. |
| 312 | 2026-10-30 | Freshdesk · G2 · what they like best · 5★ | been using Freshdesk for about 10 years now. It's been smooth, and we've been on the same plan without any problems. We like the UI, the ability to make automations work for us well, and how easy it is to solve tickets. |
| 315 | 2026-10-23 | Freshdesk · G2 · what they like best · 5★ | The technical configuration is easy to integrate with our business processes, both for customization and for asset management. I appreciate the intuitive interface and the modular design, which makes it easy to move seamlessly between IT service management and asset management. I also value the comprehensive knowledge base; together, these elements create a very complete user portal. |
| 316 | 2026-10-23 | Freshdesk · G2 · what they dislike · 5★ | It’s a very intuitive tool, and I haven’t had any problems at all—it’s worked perfectly for me. I especially love the inventory module; it’s robust and reliable. The integration was quick, and the customer service and support have been excellent. |
| 321 | 2026-10-29 | Freshdesk · G2 · what they like best · 5★ | Fairly less push for AI Slop. I personally quite like the summary feature itself being an actual manual note you can put. The AI which is there is actually smartly applied to optimize your work. The UI itself is fairly efficient as well also: automation and AI that save time |
| 324 | 2026-10-29 | Freshdesk · G2 · what they like best · 5★ | Its user-friendly interface and tools that simplify tasks and reduce response times |
| 330 | 2026-10-29 | Freshdesk · G2 · what they like best · 5★ | Freshdesk offers an intuitive interface for managing customer queries, tracking tickets, and collaborating across support teams. I like the automation features and shared visibility that help streamline support operations. also: automation and AI that save time |
| 333 | 2026-10-29 | Freshdesk · G2 · what they like best · 5★ | I like Freshdesk because it makes managing customer queries easy and organized. It helps track tickets, assign them to the right agents, monitor pending issues, and ensure queries are resolved on time. The overall ticket management process is simple and convenient for the support team. |
| 339 | 2026-10-29 | Freshdesk · G2 · what they like best · 4★ | The UI is simpler and easier to use, unlike more complex interfaces. |
| 342 | 2026-10-29 | Freshdesk · G2 · what they like best · 4★ | Ease of use. Sufficient features for normal use cases. |
| 348 | 2026-10-29 | Freshdesk · G2 · what they like best · 4★ | Simplicity, system itself is very easy to setup without help from the very beginning, creating custom views is simple, as well as creating dashboards. Automations are also easy to establish, which really boosts performance. This was something that really changed workflow in my department. This is the possibility of auto-assigning tickets to our agents, which also helped with their productivity. Support from Freshdesk is also very helpful, they always respond very fast to any questions and are very open for any kind of help that I may need with the system. also: automation and AI that save time |
| 351 | 2026-09-03 | Freshdesk · G2 · what they like best · 5★ | The platform is user-friendly and reliable, with helpful functions that boost both agent productivity and customer satisfaction. Its automation features reduce manual work, and its multichannel support lets teams manage customer inquiries through email, chat, and social media from a single platform. also: automation and AI that save time; every channel in one inbox |
| 352 | 2026-09-03 | Freshdesk · G2 · what they dislike · 5★ | The transition from our previous support process was seamless and required very little training before our team was able to start using it effectively. |
| 354 | 2026-10-28 | Freshdesk · G2 · what they like best · 5★ | I love how the interface looks and easy user access. Canned responses can be easily updated. Pretty much a straightforward software. |
| 366 | 2026-10-28 | Freshdesk · G2 · what they like best · 5★ | not shown: too long to quote whole |
| 378 | 2026-10-27 | Freshdesk · G2 · what they like best · 5★ | The UI/UX is simple and intuitive, which makes it easy for agents to use. It also offers good value for money compared with other competitors, and it’s straightforward to set up automations and AI agents. |
| 381 | 2026-10-27 | Freshdesk · G2 · 4★ | not shown: too long to quote whole also: expensive, or pricing that boxes them in; setup and customizing take work |
| 385 | 2026-10-27 | Freshdesk · G2 · what they like best · 5★ | Ease of use. Simple. Good automation options to save time. also: automation and AI that save time |
| 388 | 2026-10-26 | Freshdesk · G2 · what they like best · 4★ | This helpdesk made tracking customer queries easy, and within three months our process was noticeably more efficient and reliable. It’s simple to pick up, and the vendor’s support team is one of the best we’ve worked with. |
| 394 | 2026-10-26 | Freshdesk · G2 · 4★ | not shown: too long to quote whole |
| 395 | 2026-10-26 | Freshdesk · G2 · what they like best · 5★ | We appreciate the ease of use for all of our agents and the ability to view and share workloads throughout our organization. |
| 407 | 2026-10-21 | Freshdesk · G2 · what they like best · 4★ | Base features easy to set and use, clean operator interface |
| 413 | 2026-10-20 | Freshdesk · G2 · what they like best · 5★ | it's cloud based, it's simple to use and it finally keeps all my service inquiries in order and perfectly manageable by many |
| 416 | 2026-10-22 | Freshdesk · G2 · 5★ | not shown: too long to quote whole |
| 420 | 2026-03-03 | Freshdesk · G2 · what they like best · 5★ | Easy to use and to configure, very fast to setup. |
| 423 | 2026-10-23 | Freshdesk · G2 · what they like best · 5★ | not shown: too long to quote whole |
| 426 | 2026-10-22 | Freshdesk · G2 · 5★ | not shown: too long to quote whole also: expensive, or pricing that boxes them in; automation and AI that save time; reporting is limited or hard to use |
| 427 | 2026-10-22 | Freshdesk · G2 · what they like best · 5★ | Great customer service interface. It’s easy to collaborate, streamline workflows, and manage service tickets. |
| 431 | 2026-10-22 | Freshdesk · G2 · what they like best · 5★ | It is user-friendly and easy to navigate even if you are just new to it. |
| 434 | 2026-10-22 | Freshdesk · G2 · what they like best · 4★ | Ease of use, Simple workflow for chatbot |
| 443 | 2026-10-21 | Freshdesk · G2 · 4★ | not shown: too long to quote whole |
| 444 | 2026-10-21 | Freshdesk · G2 · what they like best · 5★ | Being able to assign tickets and emails to specific agents makes our shared mailbox far easier to use and much more manageable for the whole team. |
| 450 | 2026-10-21 | Freshdesk · G2 · what they like best · 5★ | I am in the IT industry - it alerts me very fast and keeps me up to date. The user interface is good and easy to navigate between the dashboards. It gives clear indication when tickets have been resolved and still in progress. The price is quite good vs other helpdesk systems. It is easy to setup new members of your team on the freshdesk system. Freddy is also a good AI assistant provided by Freshdesk. The API integrations offered help link with 3rd party applications. also: integrations that help |
| 453 | 2026-10-21 | Freshdesk · G2 · 5★ | not shown: too long to quote whole also: integrations that help |
| 457 | 2026-10-21 | Freshdesk · G2 · what they like best · 5★ | Freshdesk is really easy and simple to use. But also powerful to get the task done! It has nice integrations to applications. The development team at Freshdesk is supportive and receptive to ideas to improve the project. I find the tool easy to use. This is important as I can focus on resolving the issue that has been reported rather than focusing on dealing with the ticket/bureaucratic work. The UI is responsive. also: integrations that help |
| 491 | 2026-04-28 | Gorgias · G2 · what they like best · 4★ | Gorgias is incredibly easy to learn and use. I also like being able to assign emails to different people, and then toggle back and forth depending on who’s responding. |
| 494 | 2026-04-20 | Gorgias · G2 · what they like best · 5★ | User friendly. Very easy to use platfform. |
| 497 | 2026-04-28 | Gorgias · G2 · what they like best · 5★ | I like that Gorgias makes it super simple to see all of the emails and break them down into which team member should address them. It's easy to see the history of conversations, loop in other team members if necessary, and then close out the task once it's complete. The initial setup was very simple, even though there was a learning curve to teach the team how to use it. |
| 499 | 2026-04-28 | Gorgias · G2 · what it solves for them · 5★ | I use Gorgias to streamline email delegation, ensuring each team member knows which emails are theirs to handle. It's super easy to see all emails, assign them to the right person, and track conversation history, improving our workflow. |
| 500 | 2026-04-23 | Gorgias · G2 · what they like best · 4★ | It's very easy to manage and the interphase is great |
| 527 | 2026-01-08 | Gorgias · G2 · what they like best · 3★ | Getting started was very straightforward, and using the platform was simple from the beginning. Because it is cloud-based, agents could easily log in and begin working right away. |
| 533 | 2025-12-11 | Gorgias · G2 · what they like best · 5★ | I love how easy it is to use Gorgias. Their integrations and automations are great, allowing us to automate certain responses. The initial setup was very easy too. also: integrations that help |
| 542 | 2025-09-25 | Gorgias · G2 · what they like best · 5★ | not shown: too long to quote whole |
| 548 | 2025-08-09 | Gorgias · G2 · what they like best · 5★ | user-friendly interface, seamless integrations with platforms like Shopify, and robust automation capabilities that streamline customer interactions and boost agent efficiency. also: integrations that help; automation and AI that save time |
| 557 | 2025-07-29 | Gorgias · G2 · what they like best · 5★ | What I like best about Gorgias is how intuitive and easy to use it is. It helps me manage customer interactions efficiently, keeping everything organized in one place. The automation features also save a lot of time during daily tasks. also: automation and AI that save time |
| 564 | 2024-11-20 | Gorgias · G2 · what they like best · 5★ | Easy to use, easy to pull-up macros, and to assign or distribute tickets to team members or Views. |
| 599 | 2025-02-20 | Gorgias · Trustpilot · 5★ | not shown: too long to quote whole |
| 603 | 2026-11-02 | Front · G2 · what they like best · 5★ | I like Front’s intuitive interface. I use it to handle client emails and route customer inquiries, and it minimizes administrative pressure. |
| 609 | 2026-10-30 | Front · G2 · what they like best · 5★ | I find Front easy and intuitive to use for daily messaging. I like how easily I can share media and drag images, screenshots, or visual guides straight into a customer chat. |
| 618 | 2026-10-24 | Front · G2 · what they like best · 5★ | I like how user-friendly and streamlined Front’s interface is for daily message management. The layout feels clean, and I can sweep through a crowded inbox, organize messages into categories, and delegate tasks to colleagues without leaving the main screen. |
| 651 | 2026-10-01 | Front · G2 · what they like best · 5★ | I like that I can manage external emails while having internal discussions with relevant parties, which saves me a lot of time and streamlines communications. Front's ability to limit emails back and forth by allowing personal discussions within the same thread is really helpful. The internal discussion feature was a major reason for switching from Outlook to Front. It's my favorite feature and makes the setup user-friendly enough for me to rate it 10 out of 10 in likelihood to recommend. |
| 657 | 2026-02-03 | Front · G2 · what they like best · 5★ | Ease of use and very useful archiving |
| 663 | 2026-08-26 | Front · G2 · what they like best · 5★ | The collaborative way you can work. and how easy and intuitive it is |
| 666 | 2026-07-27 | Front · G2 · what they like best · 5★ | not shown: too long to quote whole also: integrations that help |
| 672 | 2026-08-04 | Front · G2 · what they like best · 5★ | It is very user friendly and streamlined! |
| 678 | 2026-07-27 | Front · G2 · what they like best · 5★ | I really like using Front as it has become a central hub for our customer support team. It's easy to use with an intuitive interface and it's a really collaborative tool. I appreciate the visibility and ownership of tickets, and how I can set up rules to distribute tickets equally among agents to keep things unbiased. The initial setup was very straightforward. |
| 680 | 2026-07-27 | Front · G2 · what it solves for them · 5★ | Front is a central hub for our team, providing easy interface and collaboration. It ensures visibility and ownership of tickets, with rules for unbiased ticket assignment among agents. |
| 693 | 2026-06-29 | Front · G2 · what they like best · 5★ | I use Front for chats, and it lets me communicate with customers easily about any issue they may have. It's easy to use. I also like that I'm able to share images with customers when needed. The initial setup was super easy, I'd give it a 10/10. |
| 696 | 2026-06-24 | Front · G2 · what they like best · 5★ | I really like Front’s interface and how easy it is to use. It feels intuitive and straightforward. |
| 714 | 2026-06-22 | Front · G2 · what they like best · 5★ | ITS VERY EASY TO USE AND I CAN SEND MASS MESSAGES |
| 729 | 2026-04-09 | Front · G2 · what they like best · 5★ | I really like that Front is very user-friendly and easy to navigate, which makes managing customer emails, requests, and communication much smoother. It's also great that it makes solving customer questions about their orders easier. The setup was very easy too, and generally, things work very well with Front. |
| 741 | 2026-05-07 | Front · G2 · what they like best · 5★ | I like the interface of Front. It's much better than the normal platforms we use to send emails. I also like the templates. That's also one thing that I like. It's very simple and easy to use. |
| 744 | 2026-05-07 | Front · G2 · what they like best · 5★ | easy to use, easy to learn, great ai, coordination with team is perfect, really relaible for tracking mails, so far haven´t had issues, slack connectivity i great, also: integrations that help |
| 759 | 2026-04-28 | Front · G2 · what they like best · 5★ | It's just so simple. Everything is easy to use and all or users are finding it helps them improve response times. |
| 762 | 2026-04-27 | Front · G2 · what they like best · 5★ | I like that Front is easy to use and makes searching through old emails simple. I find the feature to merge emails into one thread very helpful. It really boosts my efficiency and helps me locate things in a timely manner. |
| 764 | 2026-04-27 | Front · G2 · what it solves for them · 5★ | I use Front to keep email threads organized and manage multiple conversations with ease. It's easy to search through old emails, merge them into one thread, and it increases my efficiency by helping locate things promptly. |
| 768 | 2026-04-14 | Front · G2 · what they like best · 5★ | I like the interface of Front and how easy it is to use. I find the internal chat box particularly valuable because I can communicate with my team all in one place. Front helps me manage my inbox and collaborate with my team efficiently. |
| 771 | 2026-04-09 | Front · G2 · what they like best · 4★ | not shown: too long to quote whole also: automation and AI that save time |
| 773 | 2026-04-09 | Front · G2 · what it solves for them · 4★ | Front simplifies managing customer emails and tickets, making it easy to navigate and prioritize urgent tasks. It helps organize and assign emails, ensuring clear ownership and preventing missed tasks. Automation of repetitive tasks boosts efficiency and improves team coordination, making workflow smoother. also: automation and AI that save time |
| 777 | 2026-04-09 | Front · G2 · what they like best · 5★ | I find Front very user-friendly, which makes it easy to communicate with customers and handle multiple domains simultaneously. This is crucial for our company, which deals with different domains. It's very easy for us to change the domain in seconds, aiding in accurate client communication and meeting demands. The initial setup of Front was also very pleasing. |
| 779 | 2026-04-09 | Front · G2 · what it solves for them · 5★ | Front makes it very easy to communicate with customers and handle multiple domains simultaneously. It's user-friendly, which is great for our team. |
| 780 | 2026-04-09 | Front · G2 · what they like best · 4★ | It is very easy to use, intuitive and organized. |
| 783 | 2026-04-09 | Front · G2 · what they like best · 5★ | I like that the Front is very intuitive and allows me to leave notes and assign cases to my colleagues. It also allows me to see a client's information when they call or send an email, which helps me a lot to perform my job well. The Front is very comprehensive and allows integration with other software, making the work easier for those who work in customer support. also: integrations that help |
| 785 | 2026-04-09 | Front · G2 · what it solves for them · 5★ | I use Front to organize emails and calls, it allows me to see customer information efficiently and intuitively. I can leave notes and assign cases to colleagues, all of which helps my performance in customer support. |
| 786 | 2026-04-08 | Front · G2 · what they like best · 5★ | I find Front to be pretty easy to go through, which is great because I needed that ease for setting up E&O (Errors and Omissions) and other general liability insurances when other companies wouldn't allow me to do so. Setting it up was very easy, which is a big plus. So far, I've had no problems with it, and it's been really good. Right now, I'd rate it at a 9 or 10 because they did a good job. |
| 788 | 2026-04-08 | Front · G2 · what it solves for them · 5★ | I find Front easy to use; it helps me with errors and omissions insurance where others don't. |
| 789 | 2026-03-16 | Front · G2 · what they like best · 5★ | Using Front is straightforward, and the interface is simple to navigate. |
| 795 | 2026-03-30 | Front · G2 · what they like best · 5★ | It’s very convenient and easy to use. I really like how user-friendly the interface is, and it makes everything feel straightforward. |
automation and AI that save time · 32
| # | Date | Where | What they wrote |
|---|---|---|---|
| 35 | 2026-10-22 | Zendesk · G2 · what it solves for them · 5★ | It helps the business by managing tickets, calls, chats, and more. It also helps me solve a lot of problems through streamlined workflows. It saves time, and you’re able to track the quality of work once items are marked. The AI helps with features that make the job quicker. |
| 50 | 2026-10-17 | Zendesk · G2 · what it solves for them · 5★ | We used to spend hours manually routing tickets and answering the same repetitive questions. Zendesk solved this by allowing us to set up automated workflows, macros, and a robust self-service Help Center. As a result, we've successfully deflected a large portion of our incoming tier-1 tickets, freeing up our support agents to focus on more complex customer issues and reducing our operational costs. |
| 65 | 2026-10-02 | Zendesk · G2 · what it solves for them · 4★ | Improvement of ticket routing, use of AI to reduce support load, and automation and synchronization of some actions. A big plus is also access to ticket history for all agents, which makes it easier to continue cases and maintain consistency in service. |
| 87 | 2026-09-14 | Zendesk · G2 · what they like best · 5★ | Easy to setup and leverage advanced features like the AI agent to quickly resolve customers issues. |
| 93 | 2026-09-13 | Zendesk · G2 · what they like best · 5★ | Zendesk makes it straightforward to manage a high volume of player support tickets. Its automation, organization tools, and reporting features help our team respond more quickly, stay on top of requests, and ultimately keep players happy. |
| 99 | 2025-07-22 | Zendesk · G2 · what they like best · 5★ | Some of the new AI tools has made organization and more mundane tasks easier to complete. Given it some more structure. |
| 108 | 2025-08-03 | Zendesk · G2 · what they like best · 5★ | The automation and AI-powered features that improve efficiency, simplify reporting, and help provide faster and more consistent customer support. |
| 111 | 2025-07-29 | Zendesk · G2 · what they like best · 5★ | Auto summarise by AI copilot: If a customer sends a huge, novel-length email or a ticket gets transferred to me with 20 back and forth messages, the AI creates a quick bulleted summary. It saves me so much time because I don’t have to read the whole thread to know the problem. |
| 120 | 2025-07-27 | Zendesk · G2 · what they like best · 4★ | I like the direction Zendesk is taking with AI-powered customer service. The newer AI agent capabilities can handle more complex, multi-step requests rather than simply providing predefined answers. I also like the improvements around Copilot, predictive routing, and knowledge integration, as they can help agents resolve issues faster while keeping the human agent in control. |
| 132 | 2025-07-29 | Zendesk · G2 · what they like best · 5★ | I really like the recent updates to their AI and automation features. The suggested macros and automated ticket routing have gotten much smarter, which helps our team resolve basic queries without manual intervention. The workspace layout also feels a bit cleaner, making it easier to manage multiple conversations at once. also: easy to use |
| 135 | 2026-09-01 | Zendesk · G2 · 5★ | not shown: too long to quote whole also: setup and customizing take work; every channel in one inbox; reporting is limited or hard to use |
| 280 | 2026-10-31 | Freshdesk · G2 · what they like best · 5★ | I use Freshdesk to raise tickets and assign work automatically within the team, which improves our productivity and performance. I like how easy it is to turn emails into tickets and have them assigned to the right person. SLA tracking helps us stay on top of response times, and the dashboard gives us a clear view of open and pending tickets so nothing gets missed. The initial setup was easy, and the Freshdesk team supported us with it. also: easy to use |
| 282 | 2026-10-31 | Freshdesk · G2 · what it solves for them · 5★ | I use Freshdesk to raise tickets and automatically assign work within the team, which improves our productivity and performance. I can easily turn emails into tickets, track response times with SLAs, and see open and pending tickets on the dashboard so nothing gets missed. |
| 296 | 2026-10-30 | Freshdesk · G2 · what it solves for them · 4★ | Freshdesk helps us centralize and structure requests that were previously spread across shared mailboxes and less efficient ticketing processes. It gives us better visibility into workloads, ownership and ticket status, while automation helps route requests to the right teams and reduces manual work. The main benefit is a more consistent and scalable way of handling support across multiple departments, with better control over SLAs, workflows and knowledge sharing. |
| 300 | 2026-10-30 | Freshdesk · G2 · what they like best · 5★ | not shown: too long to quote whole also: every channel in one inbox |
| 336 | 2026-10-29 | Freshdesk · G2 · what they like best · 5★ | We like the portal customizations and automations; they're effective and help us organize tickets for more efficient processing. The interface is simple and clean. The mobile app helps us quickly respond to urgent tickets. also: easy to use |
| 350 | 2026-10-29 | Freshdesk · G2 · what it solves for them · 4★ | not shown: too long to quote whole |
| 380 | 2026-10-27 | Freshdesk · G2 · what it solves for them · 5★ | It offers more possibilities for automations and for implementing AI functionalities, including integrating knowledge bases within our omnichannel solution. As a result, we see improved efficiency and less time spent by agents when resolving customer questions and requests. also: every channel in one inbox |
| 384 | 2026-10-27 | Freshdesk · G2 · what it solves for them · 5★ | Freshdesk has helped me streamline support operations by keeping all tickets in one place, automating routine tasks, and improving visibility across the team. Personally, it saves me time, helps me track issues more efficiently, and ensures that requests are resolved faster without missing important follow-ups. |
| 446 | 2026-10-21 | Freshdesk · G2 · what it solves for them · 5★ | Freddy AI is useful for automatically assigning new tickets, which saves the team time because we don’t have to categorise each ticket manually. We’re also able to use the API to link it with other AI systems that are more integrated with our company, and then use those to provide suggested responses. This is extremely useful and a real time-saver. |
| 462 | 2026-08-20 | Gorgias · G2 · what it solves for them · 5★ | AI agent allows my team to focus on customer issues and sales focused conversations. |
| 466 | 2026-08-20 | Gorgias · G2 · what they like best · 5★ | Constantly trying to update and improve. Making my and my agents lives easier with improved UX designs and also AI capabilities. |
| 476 | 2026-08-14 | Gorgias · G2 · what they like best · 5★ | not shown: too long to quote whole also: integrations that help |
| 517 | 2026-03-02 | Gorgias · G2 · what it solves for them · 5★ | Gorgias has enabled our team to automate about 50% of our customer interactions. This gives customers immediate, self-service solutions while also freeing up our agents to spend more time connecting with the customers who truly value a human touch. |
| 523 | 2026-02-18 | Gorgias · G2 · what it solves for them · 5★ | Gorgias is solving the challenge of scaling support while maintaining quality. The AI Agent handles a large portion of repetitive inquiries, and the ability to review conversations and provide feedback allows us to continuously refine performance. The iterative improvement process is a major advantage.
Combined with strong Shopify integration and support from our account team, it enables both operational efficiency and improved customer experience. also: integrations that help |
| 530 | 2025-12-16 | Gorgias · G2 · what they like best · 5★ | Gorgias has reduced our human handled tickets by about 60%. Gorgias responds instantly, asks the right follow up questions, and resolves common issues without escalation. That saves our team time and keeps customer support consistent. |
| 532 | 2025-12-16 | Gorgias · G2 · what it solves for them · 5★ | Gorgias solves high ticket volume and slow response times. It handles first touch support, answers common questions, and resolves basic issues automatically. That reduced our human handled tickets by about 60 percent, improved response speed, and let our team focus on higher value customer needs. |
| 577 | 2026-05-09 | Gorgias · Trustpilot · 5★ | Game changer for customer service.. The pricing gets steep during Q4, but the payroll savings make it worth it. Gorgias centralized support across my three Shopify stores. Automations handle 40% of inquiries instantly, and seeing LTV next to tickets helps us close pre-sale DMs before traffic bounces. Game changer for customer service. also: expensive, or pricing that boxes them in |
| 723 | 2026-05-13 | Front · G2 · what they like best · 5★ | not shown: too long to quote whole also: integrations that help |
| 725 | 2026-05-13 | Front · G2 · what it solves for them · 5★ | Front speeds up handling customer emails, and shipping and billing emails. Its automation features, like auto tags and folders, make workflows efficient. Internal comments and tagging clarify communication without cluttering the thread, and snoozing helps manage different departments efficiently. |
| 753 | 2026-04-30 | Front · G2 · what they like best · 5★ | not shown: too long to quote whole also: integrations that help; easy to use |
| 755 | 2026-04-30 | Front · G2 · what it solves for them · 5★ | I use Front to manage customer queries via email and chats. It acts as a hub for integrated apps, saving me time by reducing the need for multiple apps. The AI tools simplify email creation and help set up rules with step-by-step instructions. also: integrations that help |
expensive, or pricing that boxes them in · 36
| # | Date | Where | What they wrote |
|---|---|---|---|
| 10 | 2026-07-28 | Zendesk · G2 · what they dislike · 5★ | If i had to point out a common dislike about zendesk for customer service it would be that platform can feel overly complex and expensive as teams scales also: setup and customizing take work |
| 34 | 2026-10-22 | Zendesk · G2 · what they dislike · 5★ | It’s expensive, and it can feel a bit complicated the first time you use it. You have to spend extra time learning how it works and getting used to it. also: setup and customizing take work |
| 82 | 2026-09-14 | Zendesk · G2 · what they dislike · 3★ | A lot of bloat. It’s expensive for what it doesn’t do. |
| 130 | 2025-07-26 | Zendesk · G2 · what they dislike · 5★ | It would be helpful to have more flexible pricing options, especially for smaller teams and POCs. Also, having more features available at a lower cost would make it easier to evaluate and adopt. |
| 175 | 2026-08-18 | Zendesk · G2 · what they dislike · 5★ | We dont like that we have to pay 12 months for seats. We would like the ability to add and remove seats on a monthly basis. |
| 178 | 2026-08-18 | Zendesk · G2 · what they dislike · 5★ | Pricing can get a bit steep if you want more advanced customization, which isn't always ideal for smaller teams. That said, the core features cover what we need just fine. |
| 193 | 2026-08-12 | Zendesk · G2 · what they dislike · 4★ | At the moment I just dislike the price. Its a really great platform but its quite expensive, even for only two agents. So for smaller businesses like mine its a bit, however again its a great platform. |
| 229 | 2026-02-27 | Zendesk · Trustpilot · 1★ | Terrible & Expensive. Terrible, expensive company that you could literally vibe code a suitable replacement knowledge desk and customer service ticketing system in a weekend. They offer almost no value to a client in 2026 and I can't wait to cancel. |
| 241 | 2025-12-13 | Zendesk · Trustpilot · 1★ | not shown: too long to quote whole also: support is slow or doesn't help; glitches and bugs |
| 246 | 2026-11-02 | Freshdesk · G2 · what they dislike · 4★ | The pricing is higher than the market. And while there are many customization options for message handling, it can be a bit confusing when a new change is introduced and we have to remember to revisit each configuration separately, rather than having everything available and manageable in one central place. also: setup and customizing take work |
| 268 | 2026-11-02 | Freshdesk · G2 · what they dislike · 5★ | I would say just a pricing point, as it goes on bit expensive side. |
| 274 | 2026-10-29 | Freshdesk · G2 · what they dislike · 5★ | My only concern is the pricing. I feel Freshdesk can offer slightly lower pricing for small startups in India, as the current pricing can be a bit expensive for smaller teams like us. Apart from that, I don't have any major issues with the product. |
| 334 | 2026-10-29 | Freshdesk · G2 · what they dislike · 5★ | The pricing is high, Exporting ticket history and customizing reports can also be difficult. also: reporting is limited or hard to use |
| 376 | 2026-10-27 | Freshdesk · G2 · what they dislike · 4★ | In my assessment, they’re lagging behind their peers in terms of AI features and overall capabilities. As it stands, it’s hard to justify the value for money of their current AI offering. |
| 438 | 2026-10-22 | Freshdesk · G2 · what they dislike · 5★ | It is expensive and we could not add all our employees because of it |
| 504 | 2026-04-21 | Gorgias · G2 · what they dislike · 4★ | not shown: too long to quote whole also: reporting is limited or hard to use; setup and customizing take work |
| 507 | 2026-03-31 | Gorgias · G2 · what they dislike · 5★ | The price of the software is quite steep. |
| 534 | 2025-12-11 | Gorgias · G2 · what they dislike · 5★ | It's a bit too expensive. I would like it to be more affordable or offer AI services at the integrated cost. |
| 570 | 2026-07-31 | Gorgias · Trustpilot · 2★ | not shown: too long to quote whole |
| 576 | 2026-05-18 | Gorgias · Trustpilot · 1★ | not shown: too long to quote whole |
| 629 | 2026-10-21 | Front · G2 · what it solves for them · 4★ | Front made our shared inbox feel like a team workspace instead of one big pile of email. Customers get one clear answer, and I always know who owns what. It costs more per person than I’d like, but the double replies are gone. |
| 634 | 2026-10-20 | Front · G2 · what they dislike · 4★ | The cheaper plan limits how many automation rules you can have, and the better reports cost extra. We hit the rule limit in two months and had to upgrade. also: reporting is limited or hard to use corrected by hand: reporting sweep, kept: better reports cost extra; reporting takes setup |
| 655 | 2025-05-14 | Front · G2 · what they dislike · 4★ | One thing I dislike about Front is that some advanced features—like certain integrations or automation capabilities—can be a bit restrictive or require higher-tier plans. Additionally, while the platform is generally intuitive, there can be a learning curve for new users unfamiliar with the shared inbox concept. More in-app guidance or clearer error messages would help improve the onboarding experience and avoid missteps, especially around automation rules. also: setup and customizing take work |
| 703 | 2026-06-24 | Front · G2 · what they dislike · 5★ | not shown: too long to quote whole also: setup and customizing take work; reporting is limited or hard to use |
| 718 | 2026-06-18 | Front · G2 · what they dislike · 5★ | Pricing is a bit high, which makes me think twice. I would also like to add an option for mail merge. |
| 760 | 2026-04-28 | Front · G2 · what they dislike · 5★ | The base plan only supports up to 10 users. We don't need a lot of the AI features but we would need more than 10 users in the future, there is a significant increase in costs with this. |
| 825 | 2026-10-07 | Front · Trustpilot · 1★ | Worst company I’ve ever worked with. Run! Don’t sign up with this company. They do not care about the end customer at all and will do anything to charge you more money. One of the worst companies I’ve ever dealt with in my 7+ years of running our company. 0/10 would not recommend to my worst enemy. |
| 826 | 2026-08-06 | Front · Trustpilot · 1★ | not shown: too long to quote whole also: cancelling or billing goes wrong |
| 828 | 2026-03-17 | Front · Trustpilot · 1★ | not shown: too long to quote whole |
| 829 | 2026-03-15 | Front · Trustpilot · 1★ | Don't use. Garbage company. Paying thousands a year only to have them remove the TRASH button to look "clean" ... Overpriced, adding junk AI features nobody asked for but then they gaslight you after removing the most simple of features. Find something else. Glad their rating is so low. Once you've used them for a while you're heavily locked into Front due to how the emails are handled and stored on their servers. If you setup a lot of integrations then it's very difficult to leave and setup somewhere else. They have you trapped. |
| 833 | 2025-12-01 | Front · Trustpilot · 1★ | Could be a 5 Star Platform With 1 Small Change. Currently purchasers of this software (Admins) are able to add Seats for additional users anytime, but unable to reduce the number of Seats in Front during an annual term. Please allow Admins to reduce the number of Seats in Front during an annual term. This request has also been made via email to Customer Support and via an Enhancement Request ticket. Thank You! |
| 834 | 2025-11-27 | Front · Trustpilot · 1★ | After using Front for six years and…. After using Front for six years and paying €12,000 per year, it has become clear that the company is only proactive when it comes to payments or pushing upgrades. The pricing model is no longer competitive, and the level of customer support falls short of expectations.
There are now plenty of alternative solutions on the market that offer a better pricing structure, features, and far superior support. If Front continues on this trajectory, I don’t see a promising future for the company. also: support is slow or doesn't help |
| 836 | 2025-10-26 | Front · Trustpilot · 1★ | Predatory pricing that lures in small…. Predatory pricing that lures in small businesses and absolutely bends them over as they grow. Do not make the mistake of committing to this company. |
| 842 | 2025-08-06 | Front · Trustpilot · 1★ | Changed the whole user interface - SUCKS big time.. Changed the whole user interface - horrid design. They supposedly had thousands of people give great feedback saying they wanted the UI to look different it's unworkable in its current form oh - and also they've just raised the product by $5 to pay for the engineers who designed this software who have never used it themselves |
| 844 | 2025-07-30 | Front · Trustpilot · 2★ | Everything is worse now. Good product in theory, made massively worse (harder and slower to use) with the "new improved" inbox. Mercenary company when it comes to jacking up pricing too. |
| 846 | 2025-05-02 | Front · Trustpilot · 1★ | Utterly useless sales people and product. Utterly useless sales people who don’t know what they’re talking about and won’t give you a demo until you sign up for the entire year to a platform that you don’t know anything about. Half of the screenshots on their website aren’t real - the Platform hasn’t got the functionality they claim it to have. |
every channel in one inbox · 63
| # | Date | Where | What they wrote |
|---|---|---|---|
| 5 | 2026-08-18 | Zendesk · G2 · what it solves for them · 5★ | All communications are kept in one place, which makes it much easier to stay organized. The AI synopsis of the history is extremely helpful, and being able to route all the required communications and steps in one flow is a real time-saver. also: automation and AI that save time |
| 9 | 2026-07-28 | Zendesk · G2 · what they like best · 5★ | The best thing about zendesk for customer service is its ability to unify all customers conversation across channel into one workspace |
| 21 | 2026-10-23 | Zendesk · G2 · what they like best · 5★ | Zendesk brings all customer interactions, including emails, live chat, and phone calls, into a single agent workspace. This way, teams can see the full conversation history without losing context or needing to contact the seller again. The workflow is very good cause you can see macros, views and all the interactions that happened |
| 22 | 2026-10-23 | Zendesk · G2 · what they dislike · 5★ | To be honest, there’s nothing I dislike about Zendesk. It makes everything easy, without you needing to use different apps or platforms to communicate with customers. |
| 23 | 2026-10-23 | Zendesk · G2 · what it solves for them · 5★ | Zendesk saves a lot of admin time because you can manage calls and emails in one place. You also have access to customer history, and it follows the ticket across every channel. Now we also have AI that helps reduce incoming ticket volume by automatically answering common questions, without customers even needing to speak to an agent. also: automation and AI that save time |
| 30 | 2026-10-22 | Zendesk · G2 · what they like best · 5★ | I like Zendesk's intuitive interface, ticket management capabilities, and the way it centralizes customer conversations across multiple channels. It makes it easier to track customer issues, collaborate with team members, and ensure that requests are addressed in a timely manner. The automation features also help reduce repetitive manual work and improve overall team productivity. also: easy to use; automation and AI that save time |
| 32 | 2026-10-22 | Zendesk · G2 · what it solves for them · 5★ | Zendesk helps centralize customer support requests and prevents conversations from getting lost across different channels. It improves visibility into ticket status, makes it easier to prioritize issues, and helps the team maintain consistent communication with customers. This results in better organization, less manual follow-up, faster issue resolution, and a more efficient customer support process. |
| 38 | 2025-07-24 | Zendesk · G2 · what it solves for them · 5★ | not shown: too long to quote whole also: automation and AI that save time |
| 57 | 2026-10-05 | Zendesk · G2 · what they like best · 4★ | All options in one place—multi-channel support via email, phone, social media, and WhatsApp—all managed from a single location and handled in a unified way. It is possible to create integrations and custom developments for almost anything you want, and the interface is simple and user-friendly. also: easy to use |
| 59 | 2026-10-05 | Zendesk · G2 · what it solves for them · 4★ | Enables full integration across all channels; allows for a single workflow regardless of the lead source; facilitates a holistic, 360-degree view of every customer while documenting and maintaining a complete history. |
| 77 | 2026-09-22 | Zendesk · G2 · what it solves for them · 5★ | Serves as the inbox for all of our customer service inquiries. This means we can have 3 seats and there is always someone monitoring. Allows us to provide customers with multiple ways of contacting us (call, chat, email) |
| 110 | 2025-08-03 | Zendesk · G2 · what it solves for them · 5★ | Zendesk Support Suite helps solve the problem of slow or confusing customer support. It makes it easy for me to reach out through different channels like chat or email and get consistent, timely responses. I can also check the status of my requests and find answers on my own through the help center. This saves me time and gives me a smoother, more reliable support experience. |
| 112 | 2025-07-29 | Zendesk · G2 · what they dislike · 5★ | I’ve been using Zendesk for customer support for a few months now, and to be completely honest, there is nothing I dislike about it. It is easily one of the best support suites out there right now.Managing emails, live chats, and voice calls all in one place is super seamless. The interface is really easy to understand, which made it a breeze to learn when I first started. It just works, and as an agent who uses it daily, I haven't run into any real trouble or technical glitches. also: easy to use |
| 122 | 2025-07-27 | Zendesk · G2 · what it solves for them · 4★ | Zendesk suite is solving enterprises problem of creating a support platform which can be used for all types of modes of communication which can help their customers swiftly. I used to handle email tickets and live chats of customers at the same time and it was beautifully designed and didn't affect my productivity when I needed to check the older emails while the chat window was open. |
| 134 | 2025-07-29 | Zendesk · G2 · what it solves for them · 5★ | Zendesk helps us manage customer inquiries from multiple channels in one place, which has drastically improved our response time and team coordination. Automation features also reduce manual work, letting us focus more on complex issues. also: automation and AI that save time |
| 139 | 2026-08-30 | Zendesk · G2 · what they like best · 5★ | not shown: too long to quote whole |
| 141 | 2026-08-30 | Zendesk · G2 · what it solves for them · 5★ | Not having one person as the single point of failure for social DMs has made response times a lot more consistent, agents just pick up whatever's in the queue regardless of channel now. Linking the same customer across channels has also stopped a few awkward moments where an agent had no idea someone had already reached out through a different platform. The duplicate profile issue needs occasional manual merging on our end, but it's a minor cleanup task compared to the mess before. |
| 182 | 2026-08-17 | Zendesk · G2 · what it solves for them · 5★ | not shown: too long to quote whole |
| 192 | 2026-08-12 | Zendesk · G2 · what they like best · 4★ | I love the omnichannel experience, giving customers multiple ways of reaching us. The UI is very well thought out and its good looking. also: easy to use |
| 261 | 2026-11-02 | Freshdesk · G2 · what they like best · 5★ | It’s a one-stop shop for all my channels, whether it’s email, chats, or forms. Everything is right there in Freshdesk, and it’s genuinely made my life easier. |
| 284 | 2026-10-30 | Freshdesk · G2 · what they like best · 5★ | Freshdesk keeps all customer conversations in one place, so it’s easy to track tickets across email and other channels. The interface is clean and intuitive, and features like canned responses, automations, and SLA tracking save a lot of time on repetitive work also: easy to use; automation and AI that save time |
| 286 | 2026-10-30 | Freshdesk · G2 · what it solves for them · 5★ | Before Freshdesk, client issues were spread across emails and chats, which made it easy to lose track of what was outstanding. Now every request becomes a ticket with a clear owner, status, and history. This helps me stay on top of open issues, follow up on time, and give clients accurate updates without searching through old emails |
| 289 | 2026-10-30 | Freshdesk · G2 · what it solves for them · 5★ | Freshdesk solves the problem of managing support requests through scattered communication channels such as emails, phone calls and WhatsApp, where issues can easily be overlooked, delayed or lost. It provides a centralised system where all reported issues can be logged, assigned, prioritised and tracked until resolution. This benefits me by giving me better visibility and control over the Business Support team's workload, making it easier to follow up on outstanding issues, monitor technician performance, track compliance with the 24-hour SLA and identify recurring technical problems. |
| 305 | 2026-10-30 | Freshdesk · G2 · what it solves for them · 5★ | Freshdesk helps solve the challenge of managing customer inquiries coming in from multiple channels. It centralizes all support tickets in one place, automates repetitive tasks, and makes it easier to prioritize customer issues. As a result, we save time, miss fewer requests, collaborate better as a team, and respond faster while delivering a stronger overall customer experience. also: automation and AI that save time |
| 332 | 2026-10-29 | Freshdesk · G2 · what it solves for them · 5★ | Freshdesk centralizes customer queries across channels, making it easier to track tickets, manage response times, and coordinate support teams. It improves visibility into support performance and helps ensure customer issues are resolved efficiently. |
| 363 | 2026-10-28 | Freshdesk · G2 · what they like best · 5★ | The best feature is that it’s an omnichannel platform that provides tools for CRM, a ticketing platform, and marketing, etc. The most helpful part for me has been the AI agent in Freshchat, which has been replying to customer queries very efficiently. Another upside is that the Freshworks team is always available to take up any of our questions and resolve them in the best possible way. also: automation and AI that save time |
| 365 | 2026-10-28 | Freshdesk · G2 · what it solves for them · 5★ | Freshdesk is a tool that helps our customer service team respond to customer queries across different channels. It offers features such as canned responses, an AI agent, CSAT, and related analytics, which further assist us in analyzing customer issues, trends, and behavior, and in planning future inventory procurement. |
| 375 | 2026-10-27 | Freshdesk · G2 · what they like best · 4★ | The Freshdesk omnichannel package gives us a single, unified view of all customer interactions across different channels, which has improved our agents’ productivity. Freshdesk analytics also gives me the freedom to compile and analyze my data and reports the way I want. Their support has been excellent as well. |
| 377 | 2026-10-27 | Freshdesk · G2 · what it solves for them · 4★ | The omnichannel offering is a must-have for any contact center that wants to give customers a choice of channels for interacting with support, remain compliant with local regulations on complaint-resolution frameworks, and maximize agent productivity. |
| 401 | 2026-10-26 | Freshdesk · G2 · what they like best · 5★ | Managing email, chat, and calls from customers all in one place makes it much easier to stay on top of support. I can also manage a team of advisors with different permissions and skills, which helps keep work organised. On top of that, the support for a knowledge base, canned answers, and rule-based ticket processing is useful for handling repetitive requests and dealing with spam. Fixed price irrespective of the volume of work. Most operations are instantaneous and the interface feels very responsive. also: automation and AI that save time |
| 403 | 2026-10-26 | Freshdesk · G2 · what it solves for them · 5★ | Providing top-quality support isn’t optional in online retail. Customers expect that if they contact you through multiple channels, the information will be available to the advisor no matter which communication method they use. Email, phone, chat, Facebook, or Amazon should all be integrated so the experience feels consistent and seamless. Customers get excellent answers to their requests. |
| 436 | 2026-10-22 | Freshdesk · G2 · what it solves for them · 4★ | Mainly the Omnichannel solution we use to keep up with our customers |
| 460 | 2026-08-20 | Gorgias · G2 · what they like best · 5★ | Gorgias is able to connect all customer communication and bring it to one hub that integrates with all of your cx tools so your team can work more efficiently. The value is great! I like knowing that when I have a question or issue, the Gorgias team is ready to help. also: integrations that help |
| 463 | 2026-08-20 | Gorgias · G2 · what they like best · 5★ | We've been using Gorgias for over 8 years now. It keeps our busy customer service team organized by consolidating all our customer inquiries in one place across chats, emails, socials etc. We implemented AI Agent close to 2 years ago and appreciate the efficiency this has brought our team. also: automation and AI that save time |
| 472 | 2026-08-19 | Gorgias · G2 · 5★ | not shown: too long to quote whole also: setup and customizing take work |
| 473 | 2026-08-17 | Gorgias · G2 · what they like best · 5★ | What I like best about Gorgias is how much flexibility it gives us to customize the platform around our specific Customer Care needs. We can manage multiple communication channels in one place, create efficient workflows and automations, and use AI Agent to provide customers with faster, more consistent support. It has helped our team work more efficiently while still delivering a personalized customer experience. also: automation and AI that save time |
| 475 | 2026-08-17 | Gorgias · G2 · what it solves for them · 5★ | Gorgias brings our customer conversations from multiple channels into one centralized platform, making it much easier for our team to organize, prioritize, and respond to inquiries. Its integrations, macros, automations, and AI Agent reduce repetitive manual work and help us provide faster, more consistent support. This allows our agents to focus more of their time on complex or sensitive customer needs while improving efficiency, response times, and the overall customer experience. also: automation and AI that save time |
| 488 | 2026-04-30 | Gorgias · G2 · what they like best · 5★ | not shown: too long to quote whole also: integrations that help; automation and AI that save time |
| 496 | 2026-04-20 | Gorgias · G2 · what it solves for them · 5★ | Allows me to send and follow up with daily emails and live chat sessions. We can also manage social media messages. All in one place, avoiding switching between platforms. |
| 505 | 2026-04-21 | Gorgias · G2 · what it solves for them · 4★ | not shown: too long to quote whole also: integrations that help; automation and AI that save time |
| 509 | 2026-03-16 | Gorgias · G2 · what they like best · 4★ | I really appreciate how Gorgias functions as a full customer service platform, allowing us to manage email, chat, and help desk activities in one place. It has been incredibly beneficial having a centralized knowledge base. I love how well Gorgias integrates with Shopify, which means we no longer have to switch back and forth between Shopify Admin and our customer service tool, thanks to the integration and custom macros. Additionally, the whole system is very intuitive to use. Gorgias also stands out because it's a lot more affordable than our previous solution. also: integrations that help; easy to use |
| 511 | 2026-03-16 | Gorgias · G2 · what it solves for them · 4★ | I use Gorgias as a full customer service platform, centralizing knowledge and handling communications from all sales channels in one place. It integrates with Shopify, eliminating the need to switch between different platforms. It's also more affordable compared to Zendesk. also: integrations that help |
| 524 | 2026-01-31 | Gorgias · G2 · what they like best · 4★ | I find Gorgias extremely helpful because it puts all tickets in one place and streamlines our customer service. The platform itself is clear and easy to use and sections out all channels, which allows certain staff members to handle each channel effectively. The initial setup of Gorgias was very easy too. also: easy to use |
| 526 | 2026-01-31 | Gorgias · G2 · what it solves for them · 4★ | Gorgias puts all tickets in one place and streamlines our customer service. The platform is clear and easy to use, sections out all channels, and allows certain staff members to handle each channel. also: easy to use |
| 541 | 2025-10-08 | Gorgias · G2 · what it solves for them · 5★ | not shown: too long to quote whole also: automation and AI that save time; integrations that help |
| 550 | 2025-08-09 | Gorgias · G2 · what it solves for them · 5★ | consolidating all communication channels into one platform, automating repetitive tasks, and providing valuable customer insights |
| 559 | 2025-07-29 | Gorgias · G2 · what it solves for them · 5★ | Gorgias helps us manage customer support efficiently by centralizing all communication channels in one place. The AI tools assist in drafting responses, sorting tickets by priority, and automating repetitive tasks, which saves us time and improves the overall customer experience. also: automation and AI that save time |
| 563 | 2024-12-27 | Gorgias · G2 · 5★ | not shown: too long to quote whole also: easy to use; integrations that help; reporting is limited or hard to use |
| 654 | 2025-05-14 | Front · G2 · what they like best · 4★ | What I like best about Front is how it brings email and team collaboration together in one place. The shared inboxes, internal comments, and clear assignment of messages help our team stay organized and aligned without needing to forward emails or rely on external chat tools. It makes communication faster, more transparent, and much easier to manage at scale. |
| 656 | 2025-05-14 | Front · G2 · what it solves for them · 4★ | Front helps us streamline communication by consolidating emails, messages, and team collaboration into one platform. This reduces response times, improves transparency across teams, and ensures that nothing falls through the cracks. Overall, it enhances productivity and helps us deliver better service to our clients. |
| 702 | 2026-06-24 | Front · G2 · what they like best · 5★ | not shown: too long to quote whole also: easy to use; integrations that help |
| 704 | 2026-06-24 | Front · G2 · what it solves for them · 5★ | not shown: too long to quote whole also: automation and AI that save time |
| 705 | 2026-06-19 | Front · G2 · what they like best · 5★ | All is in one place, there is no need to change of tool everytime |
| 708 | 2026-06-22 | Front · G2 · what they like best · 5★ | What I like best about Front is how it centralizes communication in one place, making it easier for teams to collaborate, track conversations, and maintain visibility across customer interactions. It helps improve response times, accountability, and overall efficiency by reducing the need to switch between multiple tools |
| 710 | 2026-06-22 | Front · G2 · what it solves for them · 5★ | Front helps us solve the challenge of managing customer communication across multiple channels while maintaining visibility and accountability within the team. By centralizing conversations, it makes collaboration easier, reduces the risk of missed messages, and improves response times. For our operations team, this has resulted in better coordination, greater transparency, and a more consistent experience for both customers and internal stakeholders |
| 713 | 2026-06-23 | Front · G2 · what it solves for them · 5★ | Front solves the chaos of scattered client communications by bringing everything into one place, making it easier to collaborate, stay organized, and make sure nothing gets missed. |
| 746 | 2026-05-07 | Front · G2 · what it solves for them · 5★ | Front helps centralize communication, which makes it easier to manage emails, collaborate with teammates, and track conversations efficiently. It supports faster response times, helps reduce missed messages, and keeps workflows more organized and productive overall. |
| 774 | 2026-04-09 | Front · G2 · what they like best · 5★ | Front makes it easy to manage conversations across different channels without losing context. The shared inbox setup works well for team collaboration, and internal comments help keep communication aligned without spamming the client. It’s also pretty intuitive to use once you get used to it, which helps a lot in fast-paced support environments. also: easy to use |
| 776 | 2026-04-09 | Front · G2 · what it solves for them · 5★ | It centralizes communication from multiple channels into a single place, which reduces context switching and helps the team stay organized. This improves response times and makes collaboration smoother, especially when multiple people are involved in the same conversation. It also helps maintain visibility over ongoing cases, which is key for support teams. |
| 810 | 2026-03-16 | Front · G2 · what they like best · 5★ | What’s great about Front is how it takes the versatility of a regular email inbox and supercharges it. Instead of jumping between different apps for email, and live chat, everything flows into one place. |
| 822 | 2026-03-13 | Front · G2 · what they like best · 5★ | I love Front because you can chat with internal teammates, and it feels like a combination of Outlook and Slack all in one platform. It does a really good job of keeping all my thoughts centralized and not having to lose train of thought as I switch between applications. |
| 824 | 2026-03-13 | Front · G2 · what it solves for them · 5★ | Front helps with internal communication by combining chat features like Outlook and Slack, centralizing thoughts and reducing application toggling. |
| 848 | 2025-03-09 | Front · Trustpilot · 5★ | not shown: too long to quote whole also: automation and AI that save time; integrations that help |
setup and customizing take work · 32
| # | Date | Where | What they wrote |
|---|---|---|---|
| 16 | 2026-10-26 | Zendesk · G2 · what they dislike · 3★ | Somethings feel clunky on set up and it would help to have it more easily setup for new users |
| 49 | 2026-10-17 | Zendesk · G2 · what they dislike · 5★ | While Zendesk is extremely feature-rich, the initial setup and configuration can feel complex and take a significant amount of time. For new administrators, there’s a steep learning curve—especially when trying to customize workflows and triggers—which can slow down the rollout and delay deployment. |
| 52 | 2026-10-16 | Zendesk · G2 · what they dislike · 4★ | Some of the configuration processes are not intuitive, we found doing simple things took longer than expected in the setup phase. Once configured however reconfiguration and tweaking of settings was good, |
| 64 | 2026-10-02 | Zendesk · G2 · what they dislike · 4★ | not shown: too long to quote whole also: AI answers that get it wrong |
| 91 | 2026-09-13 | Zendesk · G2 · what they dislike · 5★ | Some of the more advanced features can take a while to set up, and the reporting tools could be more intuitive and easier to navigate. also: reporting is limited or hard to use |
| 94 | 2026-09-13 | Zendesk · G2 · what they dislike · 5★ | The platform can take a while to learn and set up, especially if you’re trying to build more advanced workflows. Pricing can also start to add up as the team grows. also: expensive, or pricing that boxes them in |
| 109 | 2025-08-03 | Zendesk · G2 · what they dislike · 5★ | The setup could be simpler and more affordable, with faster performance and quicker customer support response times. also: expensive, or pricing that boxes them in; support is slow or doesn't help |
| 121 | 2025-07-27 | Zendesk · G2 · what they dislike · 4★ | Zendesk could make the newer AI capabilities easier to configure and manage for teams that are moving from traditional workflows to agentic AI. |
| 133 | 2025-07-29 | Zendesk · G2 · what they dislike · 5★ | While the reporting tools are powerful, the dashboard builder still has a steep learning curve and could be made more intuitive for non-technical users. Additionally, the add-on costs for advanced security and granular permissions can feel restrictive for a growing team on a mid-tier plan. also: expensive, or pricing that boxes them in; reporting is limited or hard to use |
| 181 | 2026-08-17 | Zendesk · G2 · what they dislike · 5★ | There isn't much I dislike about the core help desk functionality. My biggest challenge has been that some of the more advanced features and customization options can take time to understand and configure properly. Zendesk can do a lot, but once you move beyond the out-of-the-box functionality, there is definitely a learning curve around administration, workflows, reporting, and the different product capabilities. We still have not taken full advantage of everything Zendesk has to offer. also: reporting is limited or hard to use |
| 190 | 2026-08-13 | Zendesk · G2 · what they dislike · 5★ | not shown: too long to quote whole |
| 206 | 2026-07-27 | Zendesk · Trustpilot · 2★ | Disappointing Experience Overall. The setup was confusing and took longer than expected. Definitely not worth the hassle for the price. also: expensive, or pricing that boxes them in |
| 219 | 2026-03-26 | Zendesk · Trustpilot · 1★ | Never known such an infuriating…. Never known such an infuriating dashboard in my entire life!! Creating users is a nightmare, deleting them is even worse, and figuring out what to do lacks any form of intuitive design or UX focused work. I thought Zendesk would be the leader but in trying to set up my two businesses on it, I've found it to be the worst dashboard in internet existence. I will be going to Help Scout, Zoho Desk, Front or HappyFox. |
| 253 | 2026-11-02 | Freshdesk · G2 · what they dislike · 4★ | It can get pretty complicated to set up certain things, and the setup process isn’t always as straightforward as I’d like. |
| 288 | 2026-10-30 | Freshdesk · G2 · what they dislike · 5★ | Some of the disadvantages of Freshdesk include its dependence on a stable internet connection, the learning curve for new users and the time required to configure workflows, ticket categories and automation rules. Some useful features, integrations and advanced reporting capabilities may require higher subscription plans, increasing operational costs. Additionally, if tickets are not properly categorised, updated or closed by users, reports may become inaccurate and outstanding issues difficult to track. also: reporting is limited or hard to use |
| 295 | 2026-10-30 | Freshdesk · G2 · what they dislike · 4★ | What I dislike about Freshdesk is that some relatively basic requirements need workarounds, Marketplace apps, or custom automation. Portal configuration and department-specific settings could be more flexible, and certain functions are less intuitive than expected. We also found that migrations and more advanced configurations require considerable testing and technical knowledge. Overall, Freshdesk is user-friendly on the surface, but less plug-and-play once your processes become more complex. |
| 301 | 2026-10-30 | Freshdesk · G2 · what they dislike · 5★ | I think creating chatbot flows could be a bit easier, along with some of the advanced automation. The rest of Freshdesk is pretty solid. |
| 304 | 2026-10-30 | Freshdesk · G2 · what they dislike · 5★ | Some advanced features can be difficult to configure, and the pricing can become expensive as the team grows. The reporting options could also be more flexible, and occasional performance delays can affect workflow. also: expensive, or pricing that boxes them in; reporting is limited or hard to use |
| 331 | 2026-10-29 | Freshdesk · G2 · what they dislike · 5★ | Some advanced workflows and reporting options can take time to configure, and customization can feel limiting for complex support processes. Pricing may also increase as additional features and automation capabilities are needed. also: reporting is limited or hard to use; expensive, or pricing that boxes them in |
| 349 | 2026-10-29 | Freshdesk · G2 · what they dislike · 4★ | Freshdesk in general is a product which is adjusted for smaller amount of emails that my department is dealing with, so we sometimes have issue with automations that we want to create as they are too specific and detailed. While any typical day-to-day automations can be created in few minutes, there are some that need from us some creativity and workarounds. I think more options in automations could improve the overall feeling. |
| 383 | 2026-10-27 | Freshdesk · G2 · what they dislike · 5★ | One limitation I have noticed with Freshdesk some advanced customizations, reporting, and automation features can become complex, and certain capabilities are only available in higher-tier plans, which may increase costs as organizations scale. also: reporting is limited or hard to use; expensive, or pricing that boxes them in |
| 389 | 2026-10-26 | Freshdesk · G2 · what they dislike · 4★ | It’s easy to get started with and works well overall, but customization is very limited. The interface can feel cluttered, and workflows get confusing once you’re dealing with multiple features and settings. |
| 428 | 2026-10-22 | Freshdesk · G2 · what they dislike · 5★ | There are a lot of different integrations and workflows available, and I don’t fully understand how to use or set up all of them. I also find the ability to connect certain social networks to be limited. |
| 489 | 2026-04-30 | Gorgias · G2 · what they dislike · 5★ | Some of the AI responses can be tricky at times. Setting up triggers or when to pass a ticket took a bit more detail and nuance. |
| 522 | 2026-02-18 | Gorgias · G2 · what they dislike · 5★ | The AI Agent is powerful, but the training and knowledge base configuration can be complex. There are a lot of rule nuances and automation layers that require careful setup, and the learning curve can be steep when optimizing for more advanced use cases. More streamlined documentation or clearer guardrails around rule logic would improve the experience. |
| 531 | 2025-12-16 | Gorgias · G2 · what they dislike · 5★ | There is a learning curve during setup. You need to spend time training flows and reviewing responses early on. Once dialed in, performance improves significantly. |
| 637 | 2026-10-17 | Front · G2 · what they dislike · 5★ | I found the initial technical setup relatively straightforward, but configuring our internal workplace, custom tags, and automated routing rules took quite a bit of trial and error. |
| 646 | 2026-10-15 | Front · G2 · what they dislike · 4★ | Initially, it's challenging to decide how to organize shared mailboxes. If you create too many rules, you end up having to check why each message ended up in a different place. We had to simplify the setup so that everyone understood how to work with it. |
| 721 | 2026-06-18 | Front · G2 · what they dislike · 5★ | Front is a very powerful tool, but that also means it can take time to set up the right workflows, views, tags, and reporting habits. Without clear team conventions, inboxes and tags can quickly become noisy and harder to manage. In my experience, it works best when the team has strong operating practices around ownership, consistent tagging, and reliable follow-up. also: reporting is limited or hard to use corrected by hand: reporting sweep, kept: better reports cost extra; reporting takes setup |
| 772 | 2026-04-09 | Front · G2 · what they dislike · 4★ | not shown: too long to quote whole also: glitches and bugs |
| 793 | 2026-04-03 | Front · G2 · what they dislike · 5★ | Maybe just some of the rules, like making rules for folders. It's not as simple as I've worked with before in Outlook. I haven't really tried making rules too much, but I've had some issues with things going to spam even though I tried to unblock it. |
| 811 | 2026-03-16 | Front · G2 · what they dislike · 5★ | While Front is powerful, its biggest downside is the steep learning curve. Because it tries to be an all-in-one command center, the interface can feel cluttered and overwhelming for new users. |
integrations that help · 29
| # | Date | Where | What they wrote |
|---|---|---|---|
| 48 | 2026-10-17 | Zendesk · G2 · what they like best · 5★ | The seamless integrations with our existing CRM and communication tools are easily the biggest upside for us. On top of that, the customizable workflows and automated routing make sure complex tickets go straight to the right agents right away, without any need for manual triaging. also: automation and AI that save time |
| 51 | 2026-10-16 | Zendesk · G2 · what they like best · 4★ | Integration options are comprehensive, very easy to get up and running quickly. |
| 75 | 2026-09-22 | Zendesk · G2 · what they like best · 5★ | Works seamlessly with Shopify, allows us to complete actions like refunds directly in Zendesk, we can view and open their Shopify account directly from Zendesk. It also has fast and easy to use macros and shortcuts. There are never any connection or technical issues. also: easy to use |
| 81 | 2026-09-14 | Zendesk · G2 · what they like best · 3★ | I’m generally familiar with it, and it’s already well integrated into our ecosystem. |
| 126 | 2026-09-07 | Zendesk · G2 · what they like best · 5★ | somewhat ease of integration, the support chatbot that can be trained on customer's data to provide basic answers. the reminder to follow up a ticket after a period of time. easy to integrate into 3rd party tools and website. price is almost the same compared to other major players. |
| 179 | 2026-08-18 | Zendesk · G2 · what it solves for them · 5★ | Zendesk gives us a consolidated view of how we're performing in customer service, all in one place. We use it to track different scenarios, and the reporting gives us a quick snapshot of where we stand — things like ticket volume and overall customer handling. It really acts as a one-stop shop, so we don't need to look anywhere else for that visibility. The integrations across different platforms make it even more effective as a single hub for everything customer related. |
| 189 | 2026-08-13 | Zendesk · G2 · what they like best · 5★ | not shown: too long to quote whole also: automation and AI that save time |
| 195 | 2026-08-12 | Zendesk · G2 · what they like best · 4★ | Being able to reply straight from Outlook and have it land back in the ticket without any extra steps is a big help. The unassigned-ticket alerts also catch anything that might otherwise fall through the cracks when the team is heads down on something else. |
| 245 | 2026-11-02 | Freshdesk · G2 · what they like best · 4★ | Robust integration with our BOT, plus a very flexible and customizable experience through the marketplace. There is no downtime and the UX is simple and intuitive for all the users also: easy to use |
| 283 | 2026-10-30 | Freshdesk · G2 · 5★ | not shown: too long to quote whole also: automation and AI that save time |
| 306 | 2026-10-30 | Freshdesk · G2 · what they like best · 5★ | Handling customer queries through tickets is straightforward, and it’s easy to manage and review their history. It also connects quickly with third-party integrations, which helps keep everything in one place. |
| 357 | 2026-10-28 | Freshdesk · G2 · what they like best · 4★ | clear visibility of tickets and queries; lots of functionality to improve efficiency of handling responses. Customer support is effective, and some AI related features are now infused more regularly. We find the solution cost effective vs some other options that were reviewed, and offers integration possibilities with some of our existing tech stack e.g. MS Teams. |
| 372 | 2026-10-28 | Freshdesk · G2 · what they like best · 4★ | Integration into other applications that we use for ticket management, such as Jira. |
| 454 | 2026-10-21 | Freshdesk · G2 · what they like best · 5★ | I like Freshdesk’s robust API and automation tools. They help me create well-integrated workflows for customer communication, solve customer issues, and track trends in the issues being discovered and solved. The workflows reduce human intervention by linking tools like Google spreadsheets and Jira. also: automation and AI that save time |
| 456 | 2026-10-21 | Freshdesk · G2 · what it solves for them · 5★ | Freshdesk helps me create a well-integrated workflow for customer communication, solve customer issues, and track trends in issues being discovered and solved. Its API and automation tools create workflows, reduce human intervention, and link tools like Google spreadsheets and Jira. also: automation and AI that save time |
| 479 | 2026-07-20 | Gorgias · G2 · what they like best · 4★ | Integrates with our other support tools and the support has been very good. |
| 482 | 2026-07-20 | Gorgias · G2 · what they like best · 5★ | The automation features connected to the AI, based on data from the helpdesk and integrations with other third-party systems. |
| 490 | 2026-04-30 | Gorgias · G2 · what it solves for them · 5★ | I use Gorgias to consolidate customer inquiries into one place, maintain a common thread, connect with Shopify easily, automate responses, and focus on detailed questions. It saves a lot of time. also: automation and AI that save time |
| 503 | 2026-04-21 | Gorgias · G2 · what they like best · 4★ | not shown: too long to quote whole also: automation and AI that save time; every channel in one inbox |
| 506 | 2026-03-31 | Gorgias · G2 · what they like best · 5★ | The AI features and being able to manage orders right in the Gorgias dashboard. It integrates with Shopify seamlessly and allows us to do everything we need to without leaving the app. Nothing has broken on us yet and the performance of the app has been interrupted. |
| 515 | 2026-03-02 | Gorgias · G2 · what they like best · 5★ | Gorgias is a CRM tool built FOR CX BY CX. That’s huge in the CX space, especially when we’ve so often had to bend our operations to fit tools designed for Sales. Our transition from Salesforce to Gorgias was a breeze, since it integrates so seamlessly with Shopify. On top of that, we no longer depend on developers; instead, we can empower our team to build out backend workflows and customer-facing self-service tools, and elevate the customer journey in a way that truly fits both our customers and our agents. I also LOVE how Gorgias focuses on building out community in CX. |
| 518 | 2026-02-19 | Gorgias · G2 · what they like best · 5★ | Great integrations with tech stack, very reliable and great connections to multiple communication channels. We love the customisation and statisics plus the AI chatbot is a good new addition also: every channel in one inbox |
| 521 | 2026-02-18 | Gorgias · G2 · what they like best · 5★ | not shown: too long to quote whole |
| 535 | 2025-12-11 | Gorgias · G2 · what it solves for them · 5★ | I use Gorgias to handle customer inquiries and chat, streamlining customer service by consolidating locations. It simplifies managing operations and offers easy, seamless integrations and automations to automate responses. |
| 536 | 2025-10-27 | Gorgias · G2 · what they like best · 5★ | not shown: too long to quote whole also: easy to use |
| 539 | 2025-10-08 | Gorgias · G2 · what they like best · 5★ | not shown: too long to quote whole also: every channel in one inbox; automation and AI that save time |
| 553 | 2025-08-06 | Gorgias · G2 · what it solves for them · 5★ | AI Gorgias agent is the best! Very easy integration process with Shopify and most apps |
| 554 | 2025-07-25 | Gorgias · G2 · what they like best · 5★ | It's easy to use and organize enough to never worry about losing your tickets. It also integrates Shopify, email, chats, and calls. Everything so automated and tagged properly and it's easy to organize each individual and personalized tickets from each customers. You only need minimal review and education when you're saying Gorgias. also: easy to use |
| 813 | 2026-03-18 | Front · G2 · what they like best · 5★ | not shown: too long to quote whole |
support is slow or doesn't help · 34
| # | Date | Where | What they wrote |
|---|---|---|---|
| 146 | 2026-08-28 | Zendesk · G2 · what they dislike · 3★ | I dislike that I can’t get help right away. Since our interface changed, we lost the play mode option. It may sound like a small thing, but it’s creating real delays for our team. The AI chat support wasn’t able to help and ended up sending our ticket to a live agent on 8/25, and as of today (8/28) we still haven’t received a solution. It’s really disappointing. |
| 200 | 2026-10-16 | Zendesk · Trustpilot · 1★ | Do not ever use this program!!. Do not ever use this program for anything!!!!!!!!! This is the biggest over complication of literally just emails. Many of our client messages are missing in real life, there is no customer service, AND NOTHING IS INTUITIVE. Whoever works at this place should be ashamed of such a terrible product. The design is awful, the functions are missing, and the lag time creates such a drag in our workday some things never get done. also: glitches and bugs |
| 201 | 2026-10-14 | Zendesk · Trustpilot · 1★ | Pathetic technical support and the…. Pathetic technical support and the support team are of no use. Not sure how long they can fool people in these times. I am leaving the platform this month after 5 years. Frustrating and disappointing. |
| 202 | 2026-09-04 | Zendesk · Trustpilot · 1★ | Bad customer service. Bad customer service, very very slow. the price is high while value is not good. very very not user friendly not intuitive and lacking basic features that would make it a high school student level of application. not recommend. but the worst is the customer service. as a support tool having bad support is basic. also: expensive, or pricing that boxes them in |
| 204 | 2026-08-22 | Zendesk · Trustpilot · 1★ | Zendesk. Zendesk, a cheap help service that does not listen to anything, gives a lowbrow unspecific response to any query ( unless it is a legally binding one, so far anyway), waste of time speaking to them.Edited version of events, sometimes a human response is required. |
| 208 | 2026-07-08 | Zendesk · Trustpilot · 1★ | Poor support. Poor, late, and money seeking support and success teams! I've been contacting them for days and they do not reply unless you want to upgrade or increase seats. |
| 210 | 2026-05-27 | Zendesk · Trustpilot · 1★ | Never replied to my inquiries, poor customer services. Never replied to my inquiries, ignored my attempt to request a reply. We are canceling our services with Zendesk. |
| 212 | 2026-05-21 | Zendesk · Trustpilot · 2★ | 2026 really not started well. 2026 really not started well.
I received poor support, faced bugs, and my account manager left Zendesk with no introduction to the new person who will take over. When trying to reach out to the support I had to fight with an AI bot who was "happy to help me" with my request to churn the contract.
After escalating, I finally received some attention and help. Let see how things move from now. I really hope things will stay like this now and that it is not a temporary attention as the contract renewal is coming. also: glitches and bugs |
| 224 | 2026-03-13 | Zendesk · Trustpilot · 2★ | Use on Start, Skip if established. Signed up in October. Expressed concern with setup into a functional Customer Service team. Support wass non-existent. I needed assistance and instead I was met with a $12,000 invoice to get me where I needed. I thought I was buying the solution. Turns out that was not the case. Likely works for simple solutions. If you're already established you will not receive support necessary to be successful. Extremely broken model. also: expensive, or pricing that boxes them in |
| 225 | 2026-03-09 | Zendesk · Trustpilot · 1★ | We have an issue with Zendesk not…. We have an issue with Zendesk not getting back to us, and they are rerouting emails to the wrong companies. No customer service email and no support! We have been trying to resolve this issue for months. also: glitches and bugs |
| 228 | 2026-03-05 | Zendesk · Trustpilot · 1★ | not shown: names or describes a private person |
| 231 | 2026-02-18 | Zendesk · Trustpilot · 1★ | Ive been trying to get support for a…. Ive been trying to get support for a new company set up but it is hard to get a hold of someone who can help me and I keep getting passed around like unwanted offspring. |
| 232 | 2026-02-16 | Zendesk · Trustpilot · 1★ | Every time I add a user or remove one…. Every time I add a user or remove one it is like I'm asking them to move mountains on my behalf. Typically takes 3-4 days just to make one small change like that despite my efforts to request a better method. I'm so excited that all the new AI tech will make replacing Zendesk so easy. |
| 233 | 2026-02-11 | Zendesk · Trustpilot · 1★ | I tried to sign up for the 14 day free…. I tried to sign up for the 14 day free trial to test the product. They charged my card. I have now been on the "help" chat for 35 minutes and they cannot even complete a simple task of ensuring my credit card has not been charged. I have no desire any more to even trial a customer service product that has such poor customer service. Do better. |
| 234 | 2026-02-02 | Zendesk · Trustpilot · 1★ | not shown: too long to quote whole |
| 235 | 2026-02-01 | Zendesk · Trustpilot · 1★ | A customer service platform with no customer service. A customer service platform with no customer service.
That’s honestly all you need to know before signing up. We’ve been with Zendesk for years, hoping things would improve, they haven’t.
It’s expensive, unintuitive, and unnecessarily difficult to use or develop. Support is effectively non-existent. No meaningful help, no communication, and no engagement from our so-called “account manager.”
They’re very quick to chase payments, but once you reply with an actual issue, you hear nothing back.
More fool us for sticking around as long as we did. also: expensive, or pricing that boxes them in |
| 239 | 2025-12-17 | Zendesk · Trustpilot · 1★ | Helt horribel upplevelse med 0 support…. Helt horribel upplevelse med 0 support från deras sida |
| 240 | 2025-12-15 | Zendesk · Trustpilot · 1★ | this is the worst platform with…. this is the worst platform with horrible customer service, avoid it at all cost |
| 411 | 2026-10-20 | Freshdesk · G2 · what they dislike · 3★ | It lacks critical features, including solution formatting and intuitive reporting. However, the biggest issue is customer support: it takes a long time to get an answer, and even then you often get a lot of beating around the bush instead of a clear response. also: reporting is limited or hard to use |
| 513 | 2026-03-04 | Gorgias · G2 · what they dislike · 5★ | not shown: carries a link or contact detail |
| 568 | 2026-09-23 | Gorgias · Trustpilot · 1★ | not shown: too long to quote whole |
| 571 | 2026-07-30 | Gorgias · Trustpilot · 1★ | worse support team i've seen. worse support team i've seen so far. they don't even understand their app and gave me 3 times misleading suggestions on setting up multilingual version for their contact form. and they threatened that i should be polite with them under this context or they'll close the conversation. how are you supposed to be calm and polite when faced with such xxxx team? |
| 575 | 2026-05-18 | Gorgias · Trustpilot · 1★ | Zero support not even chat or email. I have been using Gorgias for about 7 years and the last few years the customer service has been terrible. For the past few months I am having an issue and the AI bot just says we opened a ticket and someone will get back to you but nothing this has been going on for too long and its impacting the way we work. Shame on Gorgias. |
| 581 | 2026-02-16 | Gorgias · Trustpilot · 1★ | Logged an issue Thursday via email and…. Logged an issue Thursday via email and ticket, no response, to call, even had the cheek to send me a follow up to leave review! |
| 582 | 2026-02-02 | Gorgias · Trustpilot · 1★ | nonexistent support. nonexistent support. Very limited features in the support software. The ux is not very well organised and basic things like internal chat between collegues is missing. you cant even make a note on customer if needed. The view filtering is useless. Close.com, Zendesk and hubspot is much better than this. Software seems very very simple and made by people who are not in support themselve or sales. |
| 583 | 2025-11-25 | Gorgias · Trustpilot · 1★ | Useless support. They shut down our helpdesk subscription despite repeated attempts to reach them. They’ll chase you to sign up, then vanish the moment you need actual help. The damage this is causing to my business is unreal. |
| 587 | 2025-09-29 | Gorgias · Trustpilot · 1★ | Nonexistent support. They've canned our helpdesk subscription despite repeated attempts to contact them. They'll hound you to sign up and conveniently out of reach when you need help. The headaches they're causing for my business are immeasurable. |
| 590 | 2025-07-12 | Gorgias · Trustpilot · 1★ | Huge lack of support or consideration for customers. We signed up for a trial, entered all our details and then couldn´t access the system. We´ve tried to contact them but they are never actually available on the Live Chat feature of their website and you are lucky to get a reply. Emailed Monday lunch, responded Tuesday afternoon not answering my question and have had no updated AT ALL since depsite me sending another 5 email as it was so urgent to get this sorted. This has now prevented us from completing our website and selling platform integrations, so we will now be looking elsewhere. |
| 648 | 2026-10-07 | Front · G2 · what they like best · 1★ | Hi is slick but it’s ruined by the terrible customer service and lack of empathy towards small businesses. |
| 649 | 2026-10-07 | Front · G2 · what they dislike · 1★ | Customer service is the the worst I've ever experienced. Not just from a user level, but also from an executive and manager level They do not care about you or your company and will do nothing to help you. Run, don't walk, away from this company. |
| 835 | 2025-11-11 | Front · Trustpilot · 1★ | worst customer support ever |
| 837 | 2025-10-23 | Front · Trustpilot · 1★ | Our company spends $40,000 per year for…. Our company spends $40,000 per year for front - and front does NOT offer ANY phone support.
Their "search" functionality only halfway works (emails only, not "Discussion") and you have to @ tag everyone for them to get notifications.
Poorly planned application that costs WAY too much money.
I'll do my best to make sure no one uses this app in the future. also: expensive, or pricing that boxes them in |
| 838 | 2025-10-22 | Front · Trustpilot · 1★ | Customer service is almost…. Customer service is almost non-existent. Cannot get anyone on the phone or to screenshare for initial setup of email channels and inboxes. Every few days someone will send a link to cryptic instructions on their website. also: setup and customizing take work |
| 849 | 2025-03-05 | Front · Trustpilot · 2★ | I've had nothing but problems with…. I've had nothing but problems with Front. It doesn't connect to things it should, when you reach out to customer service you get flicked help articles that don't relate to the issue. I've been bounced around 5 support workers and none of them really want to solve the problem. Doesn't connect to FB chat, the chat tool is really bad and useless, either spamming your inbox or not working. So annoyed will likely have to migrate to another platform. |
reporting is limited or hard to use · 22
| # | Date | Where | What they wrote |
|---|---|---|---|
| 13 | 2026-10-01 | Zendesk · G2 · what they dislike · 5★ | Some things could be easier to use (more admin centre things) but with copilot now is easier to do things, but copilot could help with reports |
| 115 | 2025-07-30 | Zendesk · G2 · what they dislike · 5★ | Nothing major, but yes for Zendesk ticketing platform, if in future any dashboard can be created it would be a lovely add-on |
| 163 | 2026-08-20 | Zendesk · G2 · what they dislike · 4★ | Some of the changes along the administrative and reporting side of things can disruptions in expectations. |
| 184 | 2026-08-17 | Zendesk · G2 · what they dislike · 4★ | Zendesk keeps my support team on track and focused on our customer's reported issues. I love that it gives our customers an organized location to interface with our team for supporting their software.
I think that Zendesk could improve on available reporting out of the box and find ways to be more configurable when terms of support plans vary. We offer our customers a custom support plan that I think has been relatively difficult to implement and track usage in Zendesk. This is why we're using APIs to pull the data from Zendesk into custom, purpose-built dashboards. also: setup and customizing take work |
| 250 | 2026-10-30 | Freshdesk · G2 · what they dislike · 5★ | The analytics part needs improvement. It should be easier to use, and it would help to have more filters. |
| 259 | 2026-10-30 | Freshdesk · G2 · what they dislike · 4★ | not shown: too long to quote whole |
| 285 | 2026-10-30 | Freshdesk · G2 · what they dislike · 5★ | The reporting and analytics could be more flexible. Building custom reports to see exactly what I need often takes several steps, and some of the more useful reporting features are only available on higher-tier plans |
| 291 | 2026-10-30 | Freshdesk · G2 · what they dislike · 5★ | The reporting could be a bit more advanced, similar to Zendesk. |
| 328 | 2026-10-29 | Freshdesk · G2 · what they dislike · 4★ | The reporting could be more flexible and easier to customize, especially when digging into operational trends or comparing team performance. Some workflows and automation rules also take more setup than expected. More intuitive controls would make it easier to adjust processes without spending as much time on configuration. also: setup and customizing take work |
| 340 | 2026-10-29 | Freshdesk · G2 · what they dislike · 4★ | The analytics features feel overly complex and aren’t easy to use. |
| 343 | 2026-10-29 | Freshdesk · G2 · what they dislike · 4★ | Limited insights and reports that can assist in improving |
| 346 | 2026-10-29 | Freshdesk · G2 · what they dislike · 4★ | I’d like to be able to import logos of any size and create new reports. |
| 386 | 2026-10-27 | Freshdesk · G2 · what they dislike · 5★ | 1. The report export feature needs to be enhanced and be made better. 2. While updating the status of ticket, the status moves back to original status. This bug needs to be fixed. also: glitches and bugs |
| 435 | 2026-10-22 | Freshdesk · G2 · what they dislike · 4★ | reporting extraction, inability to host it inside SA |
| 467 | 2026-08-20 | Gorgias · G2 · what they dislike · 5★ | Can't review tickets with multiple tags specifically. Reporting could be more in depth with more options. |
| 510 | 2026-03-16 | Gorgias · G2 · what they dislike · 4★ | The reporting suite is super limited. It'd be good to be able to make custom queries. |
| 516 | 2026-03-02 | Gorgias · G2 · what they dislike · 5★ | Excited to see the insight capabilities grow. Gorgias is GREAT at listening to customer feedback, and I know this has been a hot topic from users for a minute. Hoping to see advancements similar to VoC tools. |
| 519 | 2026-02-19 | Gorgias · G2 · what they dislike · 5★ | It can be complex and some of the reporting is not 100% to how we would want it. The Chatbot AI is good but some improvements could be made to the analytics and identifying questions that the AI struggled on to keep refining it. |
| 525 | 2026-01-31 | Gorgias · G2 · what they dislike · 4★ | I would love more stats on common issues - how many delivery related tickets etc. |
| 543 | 2025-09-25 | Gorgias · G2 · what they dislike · 5★ | The analytics, from a team leader's perspective, can be a bit challenging. Whenever I have to share the agent's metrics, it's a bit more technical than what the customer support agents are used to. |
| 552 | 2025-08-06 | Gorgias · G2 · what they dislike · 5★ | Nothing in particular but I think reporting can be best. |
| 709 | 2026-06-22 | Front · G2 · what they dislike · 5★ | My main frustration with Front is that some processes are still too manual. As conversation volume grows, it can be difficult to quickly filter, track ownership, and extract meaningful reporting. Additional automation and more robust analytics would make the platform even more effective |
glitches and bugs · 31
| # | Date | Where | What they wrote |
|---|---|---|---|
| 7 | 2026-08-06 | Zendesk · G2 · what they dislike · 5★ | Sometimes it's slow and I have to refresh it from time to time |
| 25 | 2026-10-23 | Zendesk · G2 · what they dislike · 5★ | sometimes zendesk can be slow , and have internet problems |
| 43 | 2025-07-26 | Zendesk · G2 · what they dislike · 5★ | Sometimes it felt a bit slow when handling large volumes of tickets, and the initial setup took some getting used to. But once it’s all configured, it works smoothly. also: setup and customizing take work |
| 97 | 2026-09-10 | Zendesk · G2 · what they dislike · 5★ | You constantly have to refresh the home screen as new tickets come in. I feel it should auto update every 30 seconds or so. |
| 166 | 2026-08-20 | Zendesk · G2 · what they dislike · 5★ | There is some inconsistencies on notifications. Sometimes my computer alerts me of ticket action but 60% of the time it does not. |
| 203 | 2026-08-23 | Zendesk · Trustpilot · 1★ | not shown: too long to quote whole |
| 217 | 2026-04-24 | Zendesk · Trustpilot · 1★ | not shown: too long to quote whole also: support is slow or doesn't help |
| 220 | 2026-03-25 | Zendesk · Trustpilot · 1★ | not shown: too long to quote whole also: support is slow or doesn't help |
| 298 | 2026-10-30 | Freshdesk · G2 · what they dislike · 5★ | The messages in email threads, which are reported as tickets, can appear in mixed order. |
| 325 | 2026-10-29 | Freshdesk · G2 · what they dislike · 5★ | When the volume of emails increases, there are instances where a ticket is not generated because it went to spam by mistake or is a response from another department's email. This could be improved to avoid losing track with clients. |
| 396 | 2026-10-26 | Freshdesk · G2 · what they dislike · 5★ | Upgrades without notification and the bugs that come with them. |
| 418 | 2026-10-21 | Freshdesk · G2 · what they dislike · 4★ | Occasional technical glitches and access issues can interrupt daily operations and make it difficult for agents to respond to customers promptly. Improving platform stability would make the overall experience better. |
| 424 | 2026-10-23 | Freshdesk · G2 · what they dislike · 5★ | The information takes 45 minutes to update on the dashboards. also: reporting is limited or hard to use |
| 441 | 2026-10-21 | Freshdesk · G2 · what they dislike · 3★ | Automations have some limitations + Customer responses are sometimes showing in Freshdesk in big delay. |
| 558 | 2025-07-29 | Gorgias · G2 · what they dislike · 5★ | What I dislike about Gorgias is that sometimes it can be slow to load, especially when managing a high volume of tickets. Additionally, some automation features could be more flexible or customizable to better fit specific workflows. |
| 565 | 2024-11-20 | Gorgias · G2 · what they dislike · 5★ | We are unable to send emails in phone numbers. There's an error prompt. |
| 567 | 2026-10-09 | Gorgias · Trustpilot · 1★ | new update really baddddd !!!!!. new update really baddddd !!!!! it's literally piece of crab, not user friendly, lots of bugs and lagging !! shame!! |
| 572 | 2026-07-15 | Gorgias · Trustpilot · 1★ | not shown: too long to quote whole also: expensive, or pricing that boxes them in |
| 574 | 2026-06-17 | Gorgias · Trustpilot · 1★ | The software is really quite buggy... The software is really quite buggy... There are so many missing features. New features come along very rarely. Even their support documentation has lots of 404s. Their intent stuff is a mess, their AI stuff is half baked, their integration with Shopify is missing basics (e.g. B2B vs retail customers). Its just not really where a customer service tool should be in 2026. I could not recommend it to others. We have been using with clients for about a year or two, never gets much better. |
| 579 | 2026-03-04 | Gorgias · Trustpilot · 1★ | not shown: too long to quote whole also: support is slow or doesn't help |
| 591 | 2025-06-10 | Gorgias · Trustpilot · 1★ | not shown: too long to quote whole also: support is slow or doesn't help |
| 742 | 2026-05-07 | Front · G2 · what they dislike · 5★ | I think the rule setting could be improved, especially with shared inboxes. Sometimes messages that should come directly to my inbox don't, and I end up missing them. The notification doesn't always come through, which can be surprising if a client says I haven't responded. |
| 745 | 2026-05-07 | Front · G2 · what they dislike · 5★ | The front-end experience was generally good, but navigation could be more intuitive and some pages loaded slowly. Improving mobile responsiveness, clearer instructions, and reducing occasional glitches would make the overall experience smoother and more user-friendly. |
| 763 | 2026-04-27 | Front · G2 · what they dislike · 5★ | We have issues with the 'reply to' button in certain mailboxes not populating the sender's information, which slows things down. It's only affecting one mailbox, and we have not been able to determine why it does not auto-populate the customer's email address when we reply to their email. So we have to copy and paste their email address each time when sending an email, which impacts performance. |
| 766 | 2026-04-20 | Front · G2 · what they dislike · 5★ | Sometimes the files don't drag into the folders correctly, and when I respond to an email, it just disappears into archive mode. I'd like to have it where it doesn't. |
| 775 | 2026-04-09 | Front · G2 · what they dislike · 5★ | Some workflows can feel a bit limited or rigid, especially when handling more complex cases or high volumes. Search and filtering could be more reliable, and performance can slow down when handling large threads or multiple inboxes. Also, certain features feel a bit hidden or not as flexible as they could be. |
| 799 | 2026-03-30 | Front · G2 · what they dislike · 5★ | I wish the mobile app was a bit snappier; it sometimes struggles with very long threads compared to the desktop version. |
| 808 | 2026-03-19 | Front · G2 · what they dislike · 5★ | It crashes too often. Sometimes says too many attachments to send an email. I have to often start a fresh email or close out of a window and reopen it for me to send. |
| 830 | 2026-02-18 | Front · Trustpilot · 1★ | not shown: too long to quote whole also: cancelling or billing goes wrong; expensive, or pricing that boxes them in |
| 831 | 2026-02-13 | Front · Trustpilot · 1★ | If I could give a -5 I would. If I could give a -5 I would. Thanks to Freakin' Front, I've lost countless emails from my customers which went undelivered. Here is how Claude diagnosed the problem. Front uses Proofpoint for email processing, and when you connected the shared mailbox to Front, it routed mail through Proofpoint's servers — and Proofpoint has marked your email as invalid in its configuration. Thank you so much for the massive screw up. I'm gonna file a chargeback with my bank for such a destructive service, you seriously deserve to be sued. |
| 850 | 2024-11-24 | Front · Trustpilot · 1★ | Does not work as advertised. Does not work as advertised. Constantly losing connections which causes us to miss emails/ messages. Customer care representative having preferred pronouns in their email signature signals they are more focused on political posturing than making a functional product. They have not fixed any issues with the app, but keep pushing AI add one. It's expensive and doesn't work. Won't refund. also: expensive, or pricing that boxes them in; support is slow or doesn't help corrected by hand: support sweep, kept: support missing or unhelpful |
AI answers that get it wrong · 8
| # | Date | Where | What they wrote |
|---|---|---|---|
| 143 | 2026-08-30 | Zendesk · G2 · what they dislike · 5★ | Intelligent triage occasionally misreads sentiment on sarcastic messages, flagged a customer as calm and neutral once when they were actually pretty annoyed, just phrased it dryly instead of using obvious angry language. |
| 144 | 2026-08-30 | Zendesk · G2 · what it solves for them · 5★ | Standardizing reply quality across a team with different writing styles and experience levels wasn't something I expected to matter this much, but it's cut down the noticeable gap between our strongest and newest agents. Sentiment detection missing dry sarcasm is a real limitation worth knowing about if your customers tend to write that way, we still have agents double check tone-sensitive tickets manually. Overall it's made onboarding new agents less nerve wracking since their replies don't sound obviously junior anymore. |
| 198 | 2026-10-25 | Zendesk · Trustpilot · 1★ | I am getting unhelpful AI customer service…. I am getting unhelpful customer service responses and later found out they are powered by AI. Not only is that one career field gone for someone and many others, but it wasn't even accurate. The future is now... |
| 492 | 2026-04-28 | Gorgias · G2 · what they dislike · 4★ | The only thing I don’t like is that the AI feature automatically responds to emails, instead of simply drafting a reply and letting us review it and tweak it before it gets sent. |
| 508 | 2026-03-31 | Gorgias · G2 · what it solves for them · 5★ | We used to use Zendesk and while we were quite happy with it at the time, Gorgias has elevated our experience and made it much quicker to respond to customer queries. While we still have quite a few snags with the AI agent who does give the wrong answers sometimes, it is still faster and more efficient than Zendesk. |
| 739 | 2026-05-13 | Front · G2 · what they dislike · 5★ | Sometimes the AI responses don't make much sense or are inaccurate. It suggests solutions that we don't support. |
| 757 | 2026-04-29 | Front · G2 · what they dislike · 5★ | I would say the Front AI hasn't been very helpful. I think it could be improved to better understand the business's tone and deliver more accurate, authentic-sounding responses. |
| 781 | 2026-04-09 | Front · G2 · what they dislike · 4★ | The AI sometimes messes up the translations or fails too often. |
cancelling or billing goes wrong · 7
| # | Date | Where | What they wrote |
|---|---|---|---|
| 205 | 2026-08-12 | Zendesk · Trustpilot · 1★ | They like taking your money but are not…. They like taking your money but are not delivering their services! And when you want to cancel you get the silent treatment! also: support is slow or doesn't help |
| 218 | 2026-04-03 | Zendesk · Trustpilot · 1★ | Signed up to a trial. Signed up to a trial, account got blocked immediately, tried to email numerous times to ask why the email address does not work then realised I was in a trial which was counting down and would automatically deduct from my card so try to reach out again and the email that still doesn’t work. I have tried every form of communication and I have not been able to get hold of them so I have cancelled the direct debit subscription with my bank. I do not recommend there is zero customer service also: support is slow or doesn't help |
| 593 | 2025-05-17 | Gorgias · Trustpilot · 1★ | not shown: too long to quote whole |
| 594 | 2025-05-08 | Gorgias · Trustpilot · 1★ | I have cancelled automate at least 3…. I have cancelled automate at least 3 times - Gorgias keep reactivating the subscription - how can this be possible? I do not want it - I never wanted it and now they are continuing to charge me? I have contacted support several times - you just get Gorgias instead of a real person. This is completely illegal. I do not like the automate answers and have to go in and manually answer tickets regardless. Proceed with caution also: support is slow or doesn't help; AI answers that get it wrong |
| 827 | 2026-06-11 | Front · Trustpilot · 1★ | They trick you into hidden fine print…. They trick you into hidden fine print auto renewal contract . Be careful |
| 832 | 2026-02-03 | Front · Trustpilot · 1★ | not shown: too long to quote whole |
| 847 | 2025-05-01 | Front · Trustpilot · 1★ | AVOID AT ALL COSTS. When you dig in it doesn't do what it says it does, the AI generation is awful, connections don't compare to even the newer competitors. THEY CHARGED MY CREDIT CARD AFTER CANCELLATION. also: AI answers that get it wrong |
sales emails they did not want · 9
| # | Date | Where | What they wrote |
|---|---|---|---|
| 578 | 2026-03-16 | Gorgias · Trustpilot · 1★ | Unsolicited spam to multiple email addresses daily. We have received so much spam from them. I have blocked 5 separate domains: gorgias.io, gorgiasai.io, gorgiasautomate.support, gorgiasaicxhelp.com, usegorgias-tech.com. Interestingly, they haven't emails from gorgias.com, likely to preserve SEO rankings. There is no means to get off their mailing list. If this is the way they treat supporting customers then they don't know what customer support is. EDIT: Since I posted this yesterday, I've blocked gorgiasagent.net, usegorgiasautomate.co and gorgiasconnect.org |
| 580 | 2026-02-25 | Gorgias · Trustpilot · 1★ | not shown: too long to quote whole |
| 584 | 2025-10-20 | Gorgias · Trustpilot · 1★ | Spammed me again today. Spammed me again today. Sort yourselves out Gorgias and provide opt-out options from emails that people never signed up for in the first place. As promised, every time you email me, you will get another negative review. |
| 585 | 2025-10-14 | Gorgias · Trustpilot · 1★ | these people are a scam company who…. these people are a scam company who will spam you to no end, they dont know what their doing |
| 588 | 2025-09-10 | Gorgias · Trustpilot · 1★ | Please stop spamming. Please stop spamming. It's not relevant, I asked to be removed from your database 3-4 times already. |
| 592 | 2025-05-27 | Gorgias · Trustpilot · 1★ | Cold email aquisition with a fake hey…. Cold email aquisition with a fake hey you asked me to get back to you at your past event. We dont even do events. Stay away from this company! Edit: actual experience is a little farfetched if you just use shady lead generation tactics |
| 596 | 2025-03-23 | Gorgias · Trustpilot · 1★ | Gorgias is a nightmare. Gorgias is a nightmare. Their pricing is way too high for what they offer, and their sales tactics are beyond aggressive. We told them multiple times we’re not interested, yet they won’t stop calling and emailing. Now they’re spamming us from random throwaway email addresses — it’s shady and ridiculous. This isn’t marketing, it’s harassment. Save yourself the headache and stay far away. also: expensive, or pricing that boxes them in |
| 598 | 2025-02-24 | Gorgias · Trustpilot · 1★ | Overpriced software. Overpriced software, there is equally good anlternatives on the market for half the price. My main issue with this company though is their horrific spammy cold email practices. They are constantly cold emailing from various throw away email accounts. If you ask not to be contacted some other sales rep pops up a few weeks later. Go away! also: expensive, or pricing that boxes them in |
| 602 | 2024-11-05 | Gorgias · Trustpilot · 1★ | Really annoying spamming marketing…. Really annoying spamming marketing practices |
No theme · 432
| # | Date | Where | What they wrote |
|---|---|---|---|
| 0 | 2026-11-02 | Zendesk · G2 · what they like best · 5★ | I use Zendesk for Customer Service for the service experience, and I find it a very good platform. I find it useful for managing and assigning tickets to specific employees and departments, tracking tickets, and managing our workflow. It was very easy to set up initially, and I’d recommend it 10 out of 10. |
| 1 | 2026-11-02 | Zendesk · G2 · what they dislike · 5★ | not shown: under 4 words |
| 2 | 2026-11-02 | Zendesk · G2 · what it solves for them · 5★ | I use Zendesk for Customer Service for service experience and ticket management. It’s useful for assigning tickets to specific employees and departments, tracking tickets, and managing our workflow. I also found it very easy to set up. |
| 4 | 2026-08-18 | Zendesk · G2 · what they dislike · 5★ | It’s a great tool, and I really like everything about it. |
| 11 | 2026-07-28 | Zendesk · G2 · what it solves for them · 5★ | Zendesk is mainly solving the fragmentation and inefficiency in customer support which is faster resolution better customer experience improve agent production and actionable insights |
| 15 | 2026-10-26 | Zendesk · G2 · what they like best · 3★ | It has not taken too long to get going with the basic versions but I feel we still are not using it to its potential and maybe having a better onboarding solution would help even if this was via AI |
| 17 | 2026-10-26 | Zendesk · G2 · what it solves for them · 3★ | We are moving away from a simple email inbox so we hope to get better insight to issues that we can then fix |
| 18 | 2026-10-23 | Zendesk · G2 · what they like best · 5★ | You can identify emails sent by seller, and also you can see when there have new update on the customer's profile. |
| 19 | 2026-10-23 | Zendesk · G2 · what they dislike · 5★ | It does not have a feature to inform you if emails have been read by the customer, but it is still good |
| 20 | 2026-10-23 | Zendesk · G2 · what it solves for them · 5★ | You can see if a customer has sent multiple emails and you can raise side conversation for further assistance from other departments. |
| 24 | 2026-10-23 | Zendesk · G2 · what they like best · 5★ | it is fast and reliable , giving you enough time to help customers |
| 26 | 2026-10-23 | Zendesk · G2 · what it solves for them · 5★ | it serves as a centralized hub where support tickets are organized, prioritized, and solved efficiently |
| 28 | 2026-10-23 | Zendesk · G2 · what they dislike · 5★ | I don’t like Zendesk customer service because, at times, it’s hard to track whether the next person has checked and correctly actioned a profile (on the events filter). It’s also frustrating not being able to see who did what exactly on a customer’s profile. |
| 29 | 2026-10-23 | Zendesk · G2 · what it solves for them · 5★ | Whenever there’s a response—whether it’s from the seller or a note left by a colleague—the ticket automatically opens so you’re aware of the action taken. |
| 31 | 2026-10-22 | Zendesk · G2 · what they dislike · 5★ | Markdown support on the ticket would be of great value. |
| 36 | 2025-07-24 | Zendesk · G2 · what they like best · 5★ | One thing I appreciate about Zendesk for Customer Service is how easy it is to manage and respond to client enquiries via email. The platform helps organize tickets effectively, making communication with clients more efficient and ensuring timely resolution of issues. |
| 37 | 2025-07-24 | Zendesk · G2 · what they dislike · 5★ | No specific improvements at the moment. The platform works well for managing and responding to client enquiries efficiently.” 😊 |
| 39 | 2026-10-19 | Zendesk · G2 · what they like best · 4★ | They were responsive and helpful in resolving a billing issue. |
| 40 | 2026-10-19 | Zendesk · G2 · what they dislike · 4★ | Scheduling a phone call was difficult because of a mismatched time zone. |
| 44 | 2025-07-26 | Zendesk · G2 · what it solves for them · 5★ | Zendesk helped us manage high volumes of customer queries in one place. It made it easy to track issues, assign chats or tickets to the right team, and resolve problems faster. It also reduced confusion and helped improve the overall customer experience. |
| 45 | 2025-07-24 | Zendesk · G2 · what they like best · 3★ | I didn't have the opportunity again to deal with Zendesk for Customer Service but I would say that it has a good vision for the future. |
| 46 | 2025-07-24 | Zendesk · G2 · what they dislike · 3★ | Can improve the complaint management when it comes to urgent tasks. |
| 47 | 2025-07-24 | Zendesk · G2 · what it solves for them · 3★ | It solved many of my concern, for example while working and having doubts about a policy. I wrote to the support chat and I had direct link to guidelines and the info I require. |
| 53 | 2026-10-16 | Zendesk · G2 · what it solves for them · 4★ | visibility, escalations and a decent level of reporting out of the box. |
| 54 | 2026-10-12 | Zendesk · G2 · what they like best · 5★ | It is a combination of support interface and database. |
| 55 | 2026-10-12 | Zendesk · G2 · what they dislike · 5★ | The UI/editor could have been fancier - lacking some real editor features. |
| 56 | 2026-10-12 | Zendesk · G2 · what it solves for them · 5★ | We use Zendesk for all customer issues. |
| 58 | 2026-10-05 | Zendesk · G2 · what they dislike · 4★ | For each channel individually, better solutions can be found on the market. |
| 61 | 2026-10-08 | Zendesk · G2 · what they dislike · 4★ | What I dislike most is that an old ticket gets reopened when a user responds. Sometimes this falls through the cracks, and it can affect metrics, especially for support. |
| 62 | 2026-10-08 | Zendesk · G2 · what it solves for them · 4★ | Zendesk helps with having one centralised place to receive customer emails instead of using your individual email and getting unwarranted emails at any time of the day. This has led to happier workers and an increase in productivity as you don't need to sift through individual emails and everyone has access to the same mailbox so no email goes missed. |
| 63 | 2026-10-02 | Zendesk · G2 · what they like best · 4★ | not shown: too long to quote whole |
| 66 | 2026-10-02 | Zendesk · G2 · what they like best · 4★ | We run two separate consumer brands under the same company, and customers of one have genuinely no idea the other even exists, which is exactly how we want it. Set up multibrand so each gets its own help center, its own support email, its own look entirely, but on our side it's still one team working from the same queue, nobody needed to learn two separate tools or switch logins depending on which brand a ticket came from. Reporting across both still rolls up into one dashboard too, so I'm not stitching together numbers from two disconnected accounts just to see the full picture. |
| 67 | 2026-10-02 | Zendesk · G2 · what they dislike · 4★ | Keeping triggers and automations consistent across both brands took more care than I expected, built a rule for one brand once and completely forgot to mirror it over to the other, which caused a small inconsistency in how tickets got auto tagged for a few weeks before I caught it. |
| 68 | 2026-10-02 | Zendesk · G2 · what it solves for them · 4★ | Customers genuinely can't tell they're being supported by the same team behind two different storefronts, which was exactly the point. Agents working from one unified queue instead of switching tools has also kept training simple, new hires only learn one system regardless of which brand's tickets they end up handling. Automation consistency across brands needs real attention though, it's easy to build something for one and just forget the other exists. |
| 70 | 2025-07-28 | Zendesk · G2 · what they dislike · 5★ | Although there’s nothing to dislike but the notification bell could see some changes |
| 71 | 2025-07-28 | Zendesk · G2 · what it solves for them · 5★ | We’re creating landing page for quick sales and using zendesk chat support system to talk to potential leads for immediate conversions without having the lead to go on call with us. |
| 72 | 2026-09-23 | Zendesk · G2 · what they like best · 5★ | I love being able to showcase all the FAQs for my website, and keep up with our latest live demos. I can easily access the URLs for the articles I create so I can share with travel advisors via email when they have questions. |
| 73 | 2026-09-23 | Zendesk · G2 · what they dislike · 5★ | Make it easier to arrange articles. Also have templates that I can use to make my zendesk appear more organized. |
| 74 | 2026-09-23 | Zendesk · G2 · what it solves for them · 5★ | A place to keep our help tab organized and easily accessible to our clients |
| 76 | 2026-09-22 | Zendesk · G2 · what they dislike · 5★ | At the moment we need Zendesk refresher to make sure email tickets show as soon as they are submitted. |
| 79 | 2026-09-17 | Zendesk · G2 · what they dislike · 5★ | So far, most of the things we wanted improved in Zendesk are getting better, which is cool. Still, I think more colors would really help from an agent's perspective. The current design makes it kinda hard to differentiate when players contact us and then agents, or AI bots, respond, as they look pretty much the same. |
| 83 | 2026-09-14 | Zendesk · G2 · what it solves for them · 3★ | It allows us to receive customer complaints and track them well. |
| 85 | 2026-09-16 | Zendesk · G2 · what they dislike · 5★ | Sometimes you need to make a change it will need in multiple places. The help files in the academy section are a bit outdated for the AI Agents part. |
| 86 | 2026-09-16 | Zendesk · G2 · what it solves for them · 5★ | It is getting all in one place for agents and helps them make it easy and quick to solve customers' issues. Which allows us to offer better support and get to more resolution. |
| 88 | 2026-09-14 | Zendesk · G2 · what they dislike · 5★ | The process of provisioning new agents is tied to a contract that isn't self service. |
| 89 | 2026-09-14 | Zendesk · G2 · what it solves for them · 5★ | Keeping customer updated on their ticket status. Easily communicate with internal staff on issues and prioritizing tickets to resolution. |
| 90 | 2026-09-13 | Zendesk · G2 · what they like best · 5★ | What I like most is the ticket organization. It helps our team keep player requests neatly organized, track conversations in one place, and respond quickly and efficiently. |
| 92 | 2026-09-13 | Zendesk · G2 · what it solves for them · 5★ | Zendesk helps us manage player requests in one place, which makes it much easier to track issues, follow up consistently, and respond quickly. As a result, our support team stays organized, and the overall player experience improves. |
| 95 | 2026-09-13 | Zendesk · G2 · what it solves for them · 5★ | Zendesk helps us manage a high volume of player support requests in one place. It keeps our team organized, helps us respond faster, and makes it easier to deliver a consistent experience for players across every interaction. |
| 96 | 2026-09-10 | Zendesk · G2 · what they like best · 5★ | The best feature about ZD is that it helps track analytics for tickets, response times, high touch and helps keep track of multiple threads pertaining the same trip. |
| 98 | 2026-09-10 | Zendesk · G2 · what it solves for them · 5★ | Its allowing all of my team to work out of one central inbox. While still separating who is working on what. |
| 100 | 2025-07-22 | Zendesk · G2 · what they dislike · 5★ | The user interface is still a bit too cluttered for my taste. I prefer a more streamlined experience when navigating a tool or platform. |
| 101 | 2025-07-22 | Zendesk · G2 · what it solves for them · 5★ | It’s helping streamline processes that would otherwise be tedious |
| 102 | 2025-08-02 | Zendesk · G2 · what they like best · 5★ | The reports sections where we can see to whom the tickets are assigned and the status of the tickets |
| 103 | 2025-08-02 | Zendesk · G2 · what they dislike · 5★ | Nothing as of now, everything seems good |
| 104 | 2025-08-02 | Zendesk · G2 · what it solves for them · 5★ | not shown: under 4 words |
| 105 | 2026-09-09 | Zendesk · G2 · what they like best · 5★ | ZenDesk easily allows us to consolidate all support requests into one place, and delegate responsibilities. It has streamlined support and expedited responses to a degree that was not possible or manageable prior to implementing Zendesk |
| 106 | 2026-09-09 | Zendesk · G2 · what they dislike · 5★ | Nothing! It has matched all expectations |
| 107 | 2026-09-09 | Zendesk · G2 · what it solves for them · 5★ | We had no organization on support requests across 30 properties, and now they are all consolidating into one place, and being assisted in an expedited manner |
| 116 | 2025-07-30 | Zendesk · G2 · what it solves for them · 5★ | It will provide the solution to create the ticketing system for my business for Run PG groups |
| 117 | 2026-09-04 | Zendesk · G2 · what they like best · 5★ | We enjoy using this product because it makes it easy to interact with our employees and gather the feedback we need from them. |
| 118 | 2026-09-04 | Zendesk · G2 · what they dislike · 5★ | Our only concern is that we don’t currently have the ability to add more people in our organization to ZenDesk. |
| 119 | 2026-09-04 | Zendesk · G2 · what it solves for them · 5★ | When our customers run into issues and need support, Zendesk helps us handle those requests and provide the assistance they’re looking for. |
| 123 | 2025-07-27 | Zendesk · G2 · what they like best · 5★ | I like the new AI features a lot, specially for non-technical folks, those are a lifesaver! |
| 124 | 2025-07-27 | Zendesk · G2 · what they dislike · 5★ | I had once instance of delayed response on a ticket, for some reason i wasn't getting notifications on my work email. but it did get resolved within 72 hrs so it wasn't a big stress. |
| 125 | 2025-07-27 | Zendesk · G2 · what it solves for them · 5★ | The chatbot helped in lead capture and moving the lead along the marketing and sales funnel. |
| 127 | 2026-09-07 | Zendesk · G2 · what they dislike · 5★ | to me the only thing I found difficult was to get help from the documentation, as an example when I was looking to integrate a web form ticket integration into our system I was redirected to so many pages and at the end couldn't find proper answer |
| 128 | 2026-09-07 | Zendesk · G2 · what it solves for them · 5★ | we solely use zendesk for support tickets and using the chatbox to answer basic questions, not using all the features since we don’t have real need for all the features at the moment |
| 131 | 2025-07-26 | Zendesk · G2 · what it solves for them · 5★ | Zendesk Support Suite is very beneficial in my project |
| 136 | 2026-09-01 | Zendesk · G2 · what they like best · 5★ | We turned on Gather, Zendesk's community forum piece, mostly as an experiment and didn't expect much from it. Turns out a handful of our most experienced customers just started answering other people's questions in there before we even saw the post, stuff about weird edge-case configurations that honestly would've taken one of our agents time to research anyway. Our self-service score, basically what percentage of people find an answer without ever filing a ticket, went up noticeably once the forum had enough activity to actually be useful as a search result. |
| 137 | 2026-09-01 | Zendesk · G2 · what they dislike · 5★ | Unanswered posts just sit there with no real way to auto-escalate them into an actual ticket if nobody responds after a day or two, we've had a few questions go quiet in the forum that should've gotten pulled into support instead of being left hanging. |
| 138 | 2026-09-01 | Zendesk · G2 · what it solves for them · 5★ | Didn't expect random customers to become an actual support resource, but a few power users answering questions before we could has taken real pressure off the team, especially for the kind of niche questions that take longer to research than to just know from experience. The gap where unanswered posts don't automatically convert into tickets is a real one, we've had to manually check in on stale threads ourselves since there's no built-in nudge for that. |
| 140 | 2026-08-30 | Zendesk · G2 · what they dislike · 5★ | Got a few duplicate customer profiles early on, someone messaged from Instagram once and email another time, and the system didn't always realize it was the same person unless the contact info matched exactly. |
| 142 | 2026-08-30 | Zendesk · G2 · what they like best · 5★ | We've got a mix of agents on the team, some who write great replies naturally and a couple newer hires who'd send responses that were accurate but kind of rough sounding. Copilot's expand feature lets someone jot a few bullet points about what they want to say and turns it into an actual polished reply pulled from our knowledge base and past macros. Reply quality across the team evened out noticeably, customers aren't getting a noticeably worse-written response depending on which agent happened to pick up their ticket. |
| 145 | 2026-08-28 | Zendesk · G2 · what they like best · 3★ | At the moment, I can’t say there’s anything I like best about the customer service. |
| 147 | 2026-08-28 | Zendesk · G2 · what it solves for them · 3★ | It’s a shared inbox with solid management capabilities, and the live reports are helpful as well. |
| 148 | 2026-08-28 | Zendesk · G2 · what they like best · 4★ | Same customer would email twice about one issue, once from their phone, once from a laptop an hour later when they got worried nobody saw the first one, and we'd end up with two agents responding separately without realizing it was the same problem. Merging tickets folds all that history into one thread, so whoever picks it up sees the full picture instead of a fragment. Play mode's also been handy for our newer agents, they just click through a view and get assigned the next ticket automatically instead of picking and choosing, keeps things fair and moving. |
| 149 | 2026-08-28 | Zendesk · G2 · what they dislike · 4★ | Merging isn't reversible, learned that the hard way when a teammate merged the wrong ticket and we lost some custom field data that didn't carry over to the surviving ticket. |
| 150 | 2026-08-28 | Zendesk · G2 · what it solves for them · 4★ | Fixing duplicate tickets used to mean two agents doing overlapping work without knowing it, which quietly made our resolution numbers look worse than reality. Merging cleaned that up, and Play mode's helped newer agents just work the queue in order instead of cherry-picking easy tickets. The permanence of a merge means double-checking before confirming, we found that out the inconvenient way once. |
| 151 | 2026-08-26 | Zendesk · G2 · what they like best · 4★ | The biggest upside of Zendesk for Customer Service is that it centralizes customer interactions into one organized system, making it easier for support teams to respond quickly and consistently. |
| 152 | 2026-08-26 | Zendesk · G2 · what they dislike · 4★ | Need more tutorials, but then again I haven't browsed |
| 153 | 2026-08-26 | Zendesk · G2 · what it solves for them · 4★ | not shown: under 4 words |
| 154 | 2026-08-24 | Zendesk · G2 · what they like best · 5★ | Zendesk keep us organized to ensure greater communication to our field of Advisers and clients. |
| 155 | 2026-08-24 | Zendesk · G2 · what they dislike · 5★ | It is sometimes confusing when responding to a ticket internal vs external. |
| 156 | 2026-08-24 | Zendesk · G2 · what it solves for them · 5★ | It keeps our employees committed to answering tickets on a timely basis. |
| 158 | 2026-08-21 | Zendesk · G2 · what they dislike · 5★ | I haven't had a bad experience with Zendesk yet, so I can't comment on this question at the moment. I've only been using the tool for 2 years. We're still not operating in accordance with best practices for using Zendesk. Unfortunately, our learning curve is very long. corrected by hand: set aside: no bad experience; only a closing note on learning |
| 159 | 2026-08-21 | Zendesk · G2 · what it solves for them · 5★ | At Zendesk, the organization of information is very interesting and works very well. Since we can link tickets to customer records, it’s easier to maintain a history of interactions, which helps the team provide more appropriate customer service by allowing them to track the customer’s interaction history. |
| 162 | 2026-08-20 | Zendesk · G2 · what they like best · 4★ | Zendesk strives to implement modern and evolving changes to its platform to keep up with the ever changing support experience of our users. |
| 164 | 2026-08-20 | Zendesk · G2 · what it solves for them · 4★ | A centralized platform for multiple brands to receive knowledge and support. |
| 165 | 2026-08-20 | Zendesk · G2 · what they like best · 5★ | Zendesk has been a customizable, straightforward tool that has allowed our organization to comfortably address client concerns in an efficient manner. I enjoy the add-ons and procedures because they allow me to create tools for other agents to successfully assist our clients. |
| 167 | 2026-08-20 | Zendesk · G2 · what it solves for them · 5★ | Clear audit history of customer requests. |
| 168 | 2026-08-19 | Zendesk · G2 · what they like best · 5★ | I like Zendesk because it helps organize customer inquiries in one place, making it easier to track conversations, follow up on cases, and respond quickly. It also makes it easier to maintain consistency in customer service and monitor performance through its reporting and analytics features. |
| 169 | 2026-08-19 | Zendesk · G2 · what they dislike · 5★ | The main thing I dislike about Zendesk is that it can sometimes feel slow or complicated when handling a high volume of customer inquiries. Some features also require multiple steps to complete simple tasks, which can affect response time and overall efficiency. |
| 170 | 2026-08-19 | Zendesk · G2 · what it solves for them · 5★ | Zendesk helps us manage a high volume of customer inquiries in one place, making it easier to track, prioritize, and follow up on cases. It also helps us keep customer conversations organized and provides useful reporting that allows us to monitor performance and improve response times and overall customer satisfaction. |
| 171 | 2026-03-20 | Zendesk · G2 · what they like best · 5★ | Our IT group strives to provide the best possible service to our end users, and that is able to be done by using Zendesk for ticket reporting and tracking. |
| 172 | 2026-03-20 | Zendesk · G2 · what they dislike · 5★ | My only small gripe is with the licensing and a full agent vs light agent. I wish the light agent could do more, but I understand why. |
| 173 | 2026-03-20 | Zendesk · G2 · what it solves for them · 5★ | It helps our users enter help desk tickets so we can provide support for them and then track the tickets. It allows the user to know who has their ticket and it's being worked on. |
| 174 | 2026-08-18 | Zendesk · G2 · what they like best · 5★ | Zendesk allows our team to stay connected with our customers in a very organized and professional manner. The possibilities for alerts and customizable workflows seem endless. |
| 176 | 2026-08-18 | Zendesk · G2 · what it solves for them · 5★ | Specific SLA and Contract agreements for response times and onsite support. Zendesk keeps track of all the SLA's and agreement requirements automatically so that we don't have to think about it. |
| 180 | 2026-08-17 | Zendesk · G2 · what they like best · 5★ | not shown: too long to quote whole |
| 185 | 2026-08-17 | Zendesk · G2 · what it solves for them · 4★ | As I previously mentioned, Zendesk is the key system for our company to accept support requests from our customers. |
| 187 | 2026-08-13 | Zendesk · G2 · what they dislike · 4★ | Outdated user interfaces and inadequate spam filters. |
| 188 | 2026-08-13 | Zendesk · G2 · what it solves for them · 4★ | This customer service ticketing solution keeps our customer inquiries organized and allows us to prioritize them effectively. |
| 191 | 2026-08-13 | Zendesk · G2 · what it solves for them · 5★ | not shown: too long to quote whole |
| 194 | 2026-08-12 | Zendesk · G2 · what it solves for them · 4★ | Well it allows me to have a single source of truth so to speak for all customer communications, everything is in a ticket which helps me to not lose track of anything. |
| 196 | 2026-08-12 | Zendesk · G2 · what they dislike · 4★ | Anything that isn’t a direct employee request still has to be routed in manually. Low disk space and mailbox storage warnings come from other monitoring tools, so I end up having to forward those into a ticket myself instead of having them land there automatically. |
| 197 | 2026-08-12 | Zendesk · G2 · what it solves for them · 4★ | Every access request, password reset, and hardware issue across the company now lands in a single queue instead of being scattered across emails. Each ticket keeps its ID and full history with it, so nothing gets lost when a request gets handed off or bounces between our team. |
| 199 | 2026-10-22 | Zendesk · Trustpilot · 1★ | Scam artists theifs that get u to think…. Scam artists theifs that get u to think theyre helping your business be safer but are actually imposters taking over. Disgusting ethics. Unprofessional. Criminals. |
| 207 | 2026-07-10 | Zendesk · Trustpilot · 5★ | not shown: names or describes a private person |
| 209 | 2026-06-03 | Zendesk · Trustpilot · 5★ | Highly Recommended for Support Teams. Zendesk makes managing customer support simple, organized, and efficient. |
| 211 | 2026-05-25 | Zendesk · Trustpilot · 1★ | Biggest scam out there. Biggest scam out there! Secretly charged my account $40.00 and keep promising a refund, but never send it! Piece of crap company that needs criminal charges levied against them! |
| 213 | 2026-05-20 | Zendesk · Trustpilot · 3★ | Searching for historic info can be…. Searching for historic info can be challenging |
| 214 | 2026-05-19 | Zendesk · Trustpilot · 5★ | not shown: under 4 words |
| 215 | 2026-05-19 | Zendesk · Trustpilot · 5★ | not shown: names or describes a private person |
| 216 | 2026-04-30 | Zendesk · Trustpilot · 1★ | Want five stars. Want five stars? Call an astronomer. |
| 221 | 2026-03-19 | Zendesk · Trustpilot · 5★ | not shown: under 4 words |
| 222 | 2026-03-13 | Zendesk · Trustpilot · 5★ | My questions were answered. My questions were answered, and I was able to ask and get answers to questions not pertinent to the day's discussions. |
| 226 | 2026-03-06 | Zendesk · Trustpilot · 1★ | not shown: too long to quote whole |
| 227 | 2026-03-06 | Zendesk · Trustpilot · 1★ | Horrible and worthless. Horrible and worthless! Such a NIGHTMARE! |
| 230 | 2026-02-26 | Zendesk · Trustpilot · 1★ | If you are looking for something that…. If you are looking for something that is completely illogical and want to ruin your nerves, Zendesk is the solution for you. Their entire website is complete chaos, the system is the same, there was once a plan but that's as far as it went. I don't recommend this rather mediocre and illogical system. |
| 236 | 2026-01-21 | Zendesk · Trustpilot · 1★ | One of the worst platforms to be…. One of the worst platforms to be working with in 2026. Unintuitive and confuses more than it helps. The fact that this platform is operational is astounding |
| 237 | 2026-01-16 | Zendesk · Trustpilot · 5★ | very good tool for customer support. very good tool for customer support. Tool keeps on innovating. |
| 238 | 2026-01-06 | Zendesk · Trustpilot · 5★ | contacting customers. Reaching out to customers in regards to any issues they have with the product. They also listen to any ideas or tips that the customers might have in regards to potential improvements. |
| 242 | 2026-11-02 | Freshdesk · G2 · what they like best · 4★ | The reporting can be easy to use and the automation feature is really helpful. |
| 243 | 2026-11-02 | Freshdesk · G2 · what they dislike · 4★ | There can be a lot of steps to sending an email outbound and an email reply. The edit option for changing the email address to reply to or adding a contact isn't easy to find within an email and the process is confusing. It should be more intuitive for this. There should be a better way to notify someone that they're in an email that someone is already working on and prevent them from editing the email at the same time. |
| 244 | 2026-11-02 | Freshdesk · G2 · what it solves for them · 4★ | We were able to integrate multiple customers within this product whereas before we had to use different email processors for each customer. This helps with efficiency and being able to get reporting from one system. |
| 247 | 2026-11-02 | Freshdesk · G2 · what it solves for them · 4★ | For KarmaLife, freshchat solves message routing, handling. And most importantly hosting our own BOT service. |
| 248 | 2026-11-02 | Freshdesk · G2 · 3★ | not shown: too long to quote whole |
| 252 | 2026-11-02 | Freshdesk · G2 · what they like best · 4★ | The flexibility to customize it to match your company’s needs and preferences. |
| 254 | 2026-11-02 | Freshdesk · G2 · what it solves for them · 4★ | Managing and receiving customer inputs, tickets, and related requests. |
| 255 | 2026-11-02 | Freshdesk · G2 · what they like best · 4★ | It helps me manage tickets and faults, keep track of staff performance, and make use of the reports it provides. |
| 256 | 2026-11-02 | Freshdesk · G2 · what they dislike · 4★ | It’s limiting to have only one source for escalations when we have two departments using the platform. |
| 257 | 2026-11-02 | Freshdesk · G2 · what it solves for them · 4★ | Staff performance, fault management, and live recording. |
| 258 | 2026-10-30 | Freshdesk · G2 · what they like best · 4★ | The built-in AI functionality Ticket Split and Merge Method |
| 260 | 2026-10-30 | Freshdesk · G2 · what it solves for them · 4★ | -Ticket duplication for us at AMT -Ticket splitting and merging management - AI Agent |
| 262 | 2026-11-02 | Freshdesk · G2 · what they dislike · 5★ | I can’t think of anything that doesn’t work for me. That said, because of the nature of my organization, I’m not able to use all of the features. |
| 263 | 2026-11-02 | Freshdesk · G2 · what it solves for them · 5★ | I can use customer data to analyze the root cause of issues, and it’s easier to export and compile that information. The data is also helpful when building the product roadmap. |
| 265 | 2026-11-02 | Freshdesk · G2 · what they dislike · 5★ | Nothing so far. Need more time to be accustomed on how to use bots and other AI tools. |
| 266 | 2026-11-02 | Freshdesk · G2 · what it solves for them · 5★ | SLA management, workload distribution, and centralized monitoring for client requests. |
| 269 | 2026-11-02 | Freshdesk · G2 · what it solves for them · 5★ | It helps my support team to keep a track of every incoming Complains and keep a track of it and providing a timely resolution to customers. |
| 271 | 2026-11-02 | Freshdesk · G2 · what they dislike · 5★ | There’s nothing specific I need to mention. |
| 272 | 2026-11-02 | Freshdesk · G2 · what it solves for them · 5★ | We struggled to measure agent productivity and to identify customer pain points. Freshdesk helps us track the right metrics to evaluate agent productivity, and it also gives us a clear overview of what our users are saying. |
| 275 | 2026-10-29 | Freshdesk · G2 · what it solves for them · 5★ | Freshdesk helps us to manage all customer support requests in one place. Earlier, tracking issues and following up with the right team was not that easy. Now we can assign tickets, track their status and make sure nothing is missed. It also helps us to understand how quickly our team is responding and resolving customer issues. Overall, it makes our support process more organized and easier to manage. |
| 276 | 2026-11-02 | Freshdesk · G2 · 5★ | not shown: too long to quote whole |
| 278 | 2026-01-22 | Freshdesk · G2 · what they dislike · 5★ | Lack of some automation events makes it difficult to create and implement complex automations. |
| 281 | 2026-10-31 | Freshdesk · G2 · what they dislike · 5★ | I wish Freshdesk had a built-in approval flow for tickets that need sign-off, and OCR to read attachments like invoices and documents so I could capture data without manual entry. |
| 287 | 2026-10-30 | Freshdesk · G2 · what they like best · 5★ | Freshdesk offers several operational advantages by providing a centralised platform for managing and tracking all customer and internal support requests. It improves efficiency by reducing manual administration, minimising lost or forgotten requests and enabling faster issue resolution. |
| 299 | 2026-10-30 | Freshdesk · G2 · what it solves for them · 5★ | Freshdesk allows ticket reporting functions and features to be implemented into a strong Helpdesk service we can provide to our end users. |
| 302 | 2026-10-30 | Freshdesk · G2 · what it solves for them · 5★ | Freshdesk helps us reply to users’ concerns in a structured and timely manner. Its bot handles concerns with predefined answers, and it helps us identify trends in customer issues. |
| 307 | 2026-10-30 | Freshdesk · G2 · what they dislike · 5★ | So far, everything has been going smoothly. I don’t have any bad reviews at the moment. |
| 308 | 2026-10-30 | Freshdesk · G2 · what it solves for them · 5★ | We have a support team, and every day we receive a lot of emails. Responding to them one by one and tracking everything by customer ID is too tough during peak hours. The Freshdesk ticket system is really helping us streamline the process, and in the end, customer satisfaction has improved for our brand. |
| 310 | 2026-10-21 | Freshdesk · G2 · what they dislike · 4★ | Lo que no me funciona tan bien de Freshdesk es el modo oscuro. |
| 311 | 2026-10-21 | Freshdesk · G2 · what it solves for them · 4★ | Uso Freshdesk para gestionar incidencias de informática. |
| 313 | 2026-10-30 | Freshdesk · G2 · what they dislike · 5★ | The only downside I can think of is the help center. We eventually stopped using it because it wasn’t as polished as Zendesk’s help center, and on our plan we couldn’t really customize it much. In the end, we decided to build our own Help Center directly on our website instead. |
| 314 | 2026-10-30 | Freshdesk · G2 · what it solves for them · 5★ | Handling customer tickets is a breeze for our Customer Happiness Officers, and Freshdesk also works well as a CRM for us. We even add our leads for our Headphone Gurus (sales team) into Freshdesk, so everything stays in one place. |
| 317 | 2026-10-23 | Freshdesk · G2 · what it solves for them · 5★ | I believe the platform’s most useful aspect is the ability to maintain detailed control over all our technological assets. This comprehensive tool helps us take multiple factors into account, which supports better decision-making. It also enables the automation of numerous processes and covers virtually every area of the IT world. |
| 318 | 2026-10-29 | Freshdesk · G2 · what they like best · 4★ | It helps me keep track of all my tickets in one place and offers multiple options for creating collaborators. and support is also very quick and friendly. |
| 319 | 2026-10-29 | Freshdesk · G2 · what they dislike · 4★ | We observed a couple of things like when we receive an email from a customer and we tried to create a ticket, in that case, the customer's company name can't be assigned automatically or manually. We checked with support also, they also confirmed that can't be done. |
| 320 | 2026-10-29 | Freshdesk · G2 · what it solves for them · 4★ | It would be helpful in generating the reports on the tickets and capturing tickets properly. |
| 322 | 2026-10-29 | Freshdesk · G2 · what they dislike · 5★ | Sometimes there are too many UI changes, and if the side bar for tickets could update in real time that would be awesome |
| 323 | 2026-10-29 | Freshdesk · G2 · what it solves for them · 5★ | Freshdesk right now lets me deal with customers without handing out personal emails and it distributes all the workload that comes in across my entire team instead of it being based purely on luck. The single most important tool in my company as of now. |
| 326 | 2026-10-29 | Freshdesk · G2 · what it solves for them · 5★ | It helps me keep all cases assigned to my area organized, perform statistics and reports, and track the entire history of interactions for complex cases. |
| 327 | 2026-10-29 | Freshdesk · G2 · what they like best · 4★ | What I like best about Freshdesk is how easy it makes organizing and managing customer support requests. Having tickets, conversation history, and ownership in one place helps keep the team aligned and reduces missed follow-ups. From an operations standpoint, the reporting and automation tools are especially helpful for monitoring performance and keeping workflows consistent. |
| 329 | 2026-10-29 | Freshdesk · G2 · what it solves for them · 4★ | Centralizing customer support requests, assign clear ownership, and track follow-ups so issues don’t fall through the cracks. It gives our team access to conversation history and helps managers monitor ticket volume, response times, and unresolved issues |
| 335 | 2026-10-29 | Freshdesk · G2 · what it solves for them · 5★ | Freshdesk helps us manage customer queries, assign tickets, track pending issues, and ensure timely resolutions. It keeps all customer conversations in one place and makes it easier to monitor team performance. |
| 337 | 2026-10-29 | Freshdesk · G2 · what they dislike · 5★ | Nothing special, maybe just things we don't use or can't turn off (e.g., Service Tasks and Average Handling Time). |
| 338 | 2026-10-29 | Freshdesk · G2 · what it solves for them · 5★ | A quick, easy way to communicate with our customers, ensuring all requests are recorded and not missed. |
| 341 | 2026-10-29 | Freshdesk · G2 · what it solves for them · 4★ | Freshdesk helps us bring all our customer (B2C, B2B) in one place |
| 344 | 2026-10-29 | Freshdesk · G2 · what it solves for them · 4★ | Centralized ticket consolidation and handling |
| 345 | 2026-10-29 | Freshdesk · G2 · what they like best · 4★ | I like Freshdesk’s pricing and reporting, and I find it easy to manage users. I can adjust the number of users as staffing requirements change. I can easily pull reports, see workloads and historical data, and pull customer satisfaction. The initial setup was very easy, and the available features were why we switched from our previous internal CRM. |
| 347 | 2026-10-29 | Freshdesk · G2 · what it solves for them · 4★ | Freshdesk makes it easy for me to pull reports, see workloads and historic data, and pull customer satisfaction. |
| 353 | 2026-09-03 | Freshdesk · G2 · what it solves for them · 5★ | It has helped streamline our customer service operations by organizing tickets more efficiently and improving response times. It also makes incident management simpler and more streamlined, which has significantly boosted our team’s efficiency. In addition, the reporting and analytics tools provide valuable insights that help us improve overall customer service performance. |
| 355 | 2026-10-28 | Freshdesk · G2 · what they dislike · 5★ | When I do general search for tickets, I do not like how the results show up. |
| 356 | 2026-10-28 | Freshdesk · G2 · what it solves for them · 5★ | Omni route helps with automatic routing of tickets to ensure fairness to all agents who answers the emails. It also helps us in sort emails which is important to our business to learn who to prioritize. |
| 358 | 2026-10-28 | Freshdesk · G2 · what they dislike · 4★ | some elements such as duplicate ticket handling and building in process responses from users not on freshdesk can be fiddly |
| 359 | 2026-10-28 | Freshdesk · G2 · what it solves for them · 4★ | Visibility, accountability, responsiveness, and efficiency. |
| 360 | 2025-08-27 | Freshdesk · G2 · what they like best · 5★ | The canned responses and ability to merge emails is a fantastic way to organize and quickly respond to customer issues. |
| 361 | 2025-08-27 | Freshdesk · G2 · what they dislike · 5★ | Some of the custom metrics cannot be filtered in the ticket view (for example date fields. |
| 362 | 2025-08-27 | Freshdesk · G2 · what it solves for them · 5★ | Guarantee supports are all handled via Freshdesk. |
| 364 | 2026-10-28 | Freshdesk · G2 · what they dislike · 5★ | The least helpful feature for us is Campaigns, since our marketing team doesn’t use it to circulate bulk emails or run campaigns. That said, it’s still useful from a customer service point of view. |
| 367 | 2026-10-28 | Freshdesk · G2 · what they dislike · 5★ | It would be nice if we could also manage our roster in Freshdesk rather than having a separate tool for that, but otherwise I can't think of anything that I don't like. |
| 368 | 2026-10-28 | Freshdesk · G2 · what it solves for them · 5★ | We are a web services agency with support clients and Freshdesk allows us to provide each client with a unique support email address with notification and escalation rules that vary depending on their support tier. It allows us to give our full team access to the issues when they come through so they can be handed over and followed up separately. And it provides us with reporting tools so we can report to clients about our support response and resolution times. |
| 369 | 2026-10-22 | Freshdesk · G2 · what they like best · 4★ | What I like most about Freshdesk is that we can use it as a centralized wiki and file-sharing platform for participants. |
| 370 | 2026-10-22 | Freshdesk · G2 · what they dislike · 4★ | The integration between Outlook and Freshdesk could be better. As a product manager, I mainly work in Outlook rather than directly in Freshdesk. Switching between the two systems is not always convenient, and a more seamless integration would make it easier to follow customer support conversations. |
| 371 | 2026-10-22 | Freshdesk · G2 · what it solves for them · 4★ | Freshdesk helps us centralize all product-related customer support requests in one channel. This makes it easier to manage incoming questions, track support cases, and maintain a clear overview of customer issues. It also improves coordination between customer support and product management by keeping support conversations and related information in one place. |
| 373 | 2026-10-28 | Freshdesk · G2 · what they dislike · 4★ | The inability to manage response SLAs for self-generated tickets. |
| 374 | 2026-10-28 | Freshdesk · G2 · what it solves for them · 4★ | Tracking support and maintenance tickets for our software clients. |
| 379 | 2026-10-27 | Freshdesk · G2 · what they dislike · 5★ | There are limited filter options for incoming tickets, which makes it hard to see which tickets were received earliest. Also, there’s no option for AI agents to use the internal knowledge base within Freshdesk. For telephone support, we’re missing the ability to manage customer groups at the agent level. Right now, that’s only possible for a user with admin rights, but for a small company like ours it would be really helpful if agents could also manage their own call group settings. |
| 382 | 2026-10-27 | Freshdesk · G2 · what they like best · 5★ | We use Freshdesk for IT support across a few of our locations. Before this we were basically tracking things in email, so it’s been a big upgrade. Tickets don’t get lost anymore and we reply a lot faster. |
| 387 | 2026-10-27 | Freshdesk · G2 · what it solves for them · 5★ | This is helping us track our customer issues and resolve them in timely manner. |
| 390 | 2026-10-26 | Freshdesk · G2 · what it solves for them · 4★ | It helps us in Managing our client requests and tracking tickets efficiently |
| 391 | 2026-10-26 | Freshdesk · G2 · what they like best · 5★ | First of all, it works. It doesn’t require any computing space to run the program because it’s all web-based. It receives all the help desk tickets, and they can be assigned and allocated as needed. Overall, it works great as our help desk ticketing system. |
| 392 | 2026-10-26 | Freshdesk · G2 · what they dislike · 5★ | It won’t automatically merge tickets when I respond via email, which can be a bit inconvenient. That said, the merge option is straightforward and easy enough to use when I need it. |
| 393 | 2026-10-26 | Freshdesk · G2 · what it solves for them · 5★ | It helps us keep our requests organized. We can assign them and set timelines depending on whether we’re waiting on a customer or another vendor. It’s a great way to see all the requests in one place and have them listed in the order they were received. |
| 397 | 2026-10-26 | Freshdesk · G2 · what it solves for them · 5★ | Process flow though tickets vs emails. Keeps our customers getting information and orders processed quicker |
| 398 | 2026-10-26 | Freshdesk · G2 · what they like best · 5★ | I love the centralized ability to assign tickets to various individuals, and split up tasks. It's nice to be able to see the volume any one individual is managing at a time, so that we can delegate tasks, and also collaborate with each other, without having to CC each other in every email. |
| 399 | 2026-10-26 | Freshdesk · G2 · what they dislike · 5★ | not shown: too long to quote whole |
| 400 | 2026-10-26 | Freshdesk · G2 · what it solves for them · 5★ | Being able to keep all of our customer interactions together in one spot, and being able to review them later as a team, rather than searching through our individual inboxes. We don't use Freshdesk as comprehensively as we could, looking at data analytics for resolution time, etc. because it's not applicable to us and our business model. |
| 402 | 2026-10-26 | Freshdesk · G2 · what they dislike · 5★ | Sometimes the interface feels a bit clunky. It’s possible to have a left column and two right-hand columns of additional info around your ticket, which can be overwhelming when agents use it for the first time. The integration between email, chat, and phone is OK, but it generally means keeping three tabs open if you want to take advantage of the full set of features. |
| 404 | 2026-10-26 | Freshdesk · G2 · what they like best · 4★ | It is a very adaptable tool for every type of business. |
| 405 | 2026-10-26 | Freshdesk · G2 · what they dislike · 4★ | The missing functionalities that cannot be implemented. Lack of support in Spanish. |
| 406 | 2026-10-26 | Freshdesk · G2 · what it solves for them · 4★ | Having all clients centralized in one application. |
| 408 | 2026-10-21 | Freshdesk · G2 · what they dislike · 4★ | Limited customization features connected to ticket events |
| 409 | 2026-10-21 | Freshdesk · G2 · what it solves for them · 4★ | Integrate ticketing capability into custom applications using API |
| 410 | 2026-10-20 | Freshdesk · G2 · what they like best · 3★ | The pricing is among the most affordable on the market. |
| 412 | 2026-10-20 | Freshdesk · G2 · what it solves for them · 3★ | We use it both as a CRM tool and as a knowledge base. |
| 414 | 2026-10-20 | Freshdesk · G2 · what they dislike · 5★ | tickets can become a bit hard to read or recap when too long |
| 415 | 2026-10-20 | Freshdesk · G2 · what it solves for them · 5★ | centralizing service inquiries. everyones sees everything. quick stats and notifications work great |
| 417 | 2026-10-21 | Freshdesk · G2 · what they like best · 4★ | What I like best about Freshdesk is that it helps us manage customer conversations in one place and keep track of customer issues from start to resolution. The dashboards make it easier to monitor open and unassigned chats, while the shared workspace supports team collaboration and helps us stay organized. Overall, it makes managing customer support operations more structured and efficient. |
| 419 | 2026-10-21 | Freshdesk · G2 · what it solves for them · 4★ | Freshdesk solves the challenge of managing high volumes of customer inquiries across a support team. It gives us a central place to handle conversations, track unresolved issues, monitor queues, and collaborate with other agents. This helps us stay organized, improve response times, and provide customers with more consistent support. |
| 421 | 2026-03-03 | Freshdesk · G2 · what they dislike · 5★ | No native option to configure fields per groups. |
| 422 | 2026-03-03 | Freshdesk · G2 · what it solves for them · 5★ | Centralizing emails and having efficient support. |
| 425 | 2026-10-23 | Freshdesk · G2 · what it solves for them · 5★ | With Freshdesk, I manage tickets more easily, measure that management, conduct satisfaction surveys, and create solutions in a knowledge base to share information with customers more easily. |
| 429 | 2026-10-22 | Freshdesk · G2 · what it solves for them · 5★ | It's been a great collaboration tool for us and a convenient way to streamline customer service tickets and track status/report on them. |
| 430 | 2026-10-22 | Freshdesk · G2 · 5★ | not shown: too long to quote whole |
| 432 | 2026-10-22 | Freshdesk · G2 · what they dislike · 5★ | Some things that we would like to be implemented cannot be done as it is a product limitation. |
| 433 | 2026-10-22 | Freshdesk · G2 · what it solves for them · 5★ | It helps in making information and data accessible, organized and easier for us to access. It improves the way we monitor data and information and helps in increasing the CSAT and efficiency. |
| 437 | 2026-10-22 | Freshdesk · G2 · what they like best · 5★ | We use it for ticketing and assignments. |
| 439 | 2026-10-22 | Freshdesk · G2 · what it solves for them · 5★ | Timely ticket assignment and easily tracking requests |
| 440 | 2026-10-21 | Freshdesk · G2 · what they like best · 3★ | Tickets: I like being able to record the clock (time spent on a ticket), and the tags are useful for analytics. |
| 442 | 2026-10-21 | Freshdesk · G2 · what it solves for them · 3★ | not shown: under 4 words |
| 445 | 2026-10-21 | Freshdesk · G2 · what they dislike · 5★ | The only function I’m not the biggest fan of is how difficult it is to reply to an email and change who the sender is. The only way we can do it is by editing the ticket details, but that then makes the previous sender show up incorrectly. We’re also unable to @ people in emails, which was something I found really useful in GMAIL. |
| 447 | 2026-10-21 | Freshdesk · G2 · what they like best · 5★ | Ticket automation and routing are the most helpful parts. |
| 448 | 2026-10-21 | Freshdesk · G2 · what they dislike · 5★ | Not exactly, but I do have a few pieces of feedback: SLA configuration through the sub-category is required. |
| 449 | 2026-10-21 | Freshdesk · G2 · what it solves for them · 5★ | We used to struggle with routing tickets in our old ticketing tools, but now it’s sorted. The flexibility to mark agents as available or unavailable is very helpful for the team. |
| 451 | 2026-10-21 | Freshdesk · G2 · what they dislike · 5★ | When you have multiple departments and need to manage all the tickets it can be overwhelming - but overall there are not many dislikes to the systems only positives |
| 452 | 2026-10-21 | Freshdesk · G2 · what it solves for them · 5★ | We had to manually check our inboxes and action work. With Freshdesk our productivity has increased as we can see the tickets we are assigned. The system performance is good and we get notified in real time with updates and feedback. |
| 455 | 2026-10-21 | Freshdesk · G2 · what they dislike · 5★ | I’d like better examples and video tutorials, especially practical demos showing how webhooks work with automation rules. |
| 458 | 2026-10-21 | Freshdesk · G2 · what they dislike · 5★ | Nothing much to dislike as a supporting tool. |
| 459 | 2026-10-21 | Freshdesk · G2 · what it solves for them · 5★ | We are in the consulting and managed services business, FD helps us be on top of issues. It also helps as a broker to the customer's ticketing system because of the flexibility it offers. |
| 461 | 2026-08-20 | Gorgias · G2 · what they dislike · 5★ | There could be more ways to customize Gorgias to be able to make sense for your specific brand needs. |
| 464 | 2026-08-20 | Gorgias · G2 · what they dislike · 5★ | We're really loving the new version of Gorgias! Nothing pops to mind about what we dislike about it :) |
| 465 | 2026-08-20 | Gorgias · G2 · what it solves for them · 5★ | Customer interactions in one place to help with speed and efficiency |
| 468 | 2026-08-20 | Gorgias · G2 · what it solves for them · 5★ | Smarter AI, easier ways to evaluate and improve my AI bot |
| 469 | 2026-08-19 | Gorgias · G2 · what they like best · 5★ | AI and organization capabilities for our brand CS |
| 470 | 2026-08-19 | Gorgias · G2 · what they dislike · 5★ | Sometimes the AI can be difficult to train and doesn’t work properly |
| 471 | 2026-08-19 | Gorgias · G2 · what it solves for them · 5★ | It resolves response time delays and helps organize our support tickets |
| 474 | 2026-08-17 | Gorgias · G2 · what they dislike · 5★ | My biggest frustration with Gorgias is that the live chat interface cannot be fully customized. I would love more flexibility to tailor the chat experience to our brand, customer journey, and specific website pages. Expanding these customization options would make an already strong platform even better. |
| 477 | 2026-08-14 | Gorgias · G2 · what they dislike · 5★ | They are building the plane while they fly it, especially with the AI tools they are building. That means that things change all the time, and you have to keep up. In this new AI world, there's constantly tools dropping, and they don't always have the robust education behind them when they are brand new. We're grateful to rely on their team to help when these issues come up. |
| 478 | 2026-08-14 | Gorgias · G2 · what it solves for them · 5★ | Gorgias solves all of our customer support issues and gives us insights into customer experience health and business. It reduces volume, shows root problems, and is trusted across departments. The AI tools have made support a revenue driver without extra partners. |
| 480 | 2026-07-20 | Gorgias · G2 · what they dislike · 4★ | There could be better chat features for out support team. Also, it would be nice to not have emails going out from Gorgias domain. Would be better from out domain. |
| 481 | 2026-07-20 | Gorgias · G2 · what it solves for them · 4★ | Simple problems are getting solved through our Gorgias Help Center. Getting customers quick access to documents and videos has been nice. |
| 483 | 2026-07-20 | Gorgias · G2 · what they dislike · 5★ | No system is perfect, and there are always updates planned in the pipeline. |
| 484 | 2026-07-20 | Gorgias · G2 · what it solves for them · 5★ | Fast communication with customers, with automated resolutions for repetitive customer service queries. |
| 485 | 2026-03-13 | Gorgias · G2 · what they like best · 5★ | I like that Gorgias is easy to set up and delivers reliable performance. Gorgias supports me with an account rep who is available to guide me and solve any concerns quickly. The AI Agent and AI Shopping Assistant have been especially valuable for our business as we have limited business hours and AI is available 24/7 with solid customer service skills and actions. |
| 486 | 2026-03-13 | Gorgias · G2 · what they dislike · 5★ | This is small, but the only options for UI is dark and light - nothing in between. |
| 487 | 2026-03-13 | Gorgias · G2 · what it solves for them · 5★ | I use Gorgias for customer support to answer product and order questions as well as engage with shoppers on our website through the AI Shopping Assistant |
| 493 | 2026-04-28 | Gorgias · G2 · what it solves for them · 4★ | Customer service, sponsorship and technical support |
| 495 | 2026-04-20 | Gorgias · G2 · what they dislike · 5★ | It doesnt let me to undo sent messages. Undo time is very short |
| 498 | 2026-04-28 | Gorgias · G2 · what they dislike · 5★ | Nothing comes to mind. |
| 501 | 2026-04-23 | Gorgias · G2 · what they dislike · 4★ | Sometimes it can be hard to monitor everything |
| 502 | 2026-04-23 | Gorgias · G2 · what it solves for them · 4★ | its really helping our CS team |
| 512 | 2026-03-04 | Gorgias · G2 · what they like best · 5★ | not shown: names or describes a private person |
| 514 | 2026-03-04 | Gorgias · G2 · what it solves for them · 5★ | Utilizing AI functions has helped us scale brands faster. Also the ease of implementation when setting up a new account can be done fairly quickly |
| 520 | 2026-02-19 | Gorgias · G2 · what it solves for them · 5★ | Getting rid of Outlook is a gamechanger -> with great visibility on who is working on tickets, SLAS and routing. All D2C customer comunication is in one place with a view on the number of open tickets to solve. |
| 528 | 2026-01-08 | Gorgias · G2 · what they dislike · 3★ | As our business expanded and our needs evolved, our CRM was no longer able to support the level of growth we required. |
| 529 | 2026-01-08 | Gorgias · G2 · what it solves for them · 3★ | Help us keep track of customer calls and issues. |
| 537 | 2025-10-27 | Gorgias · G2 · what they dislike · 5★ | I find the integration with Aircall to be problematic. It seems to be competing with the voice or VoIP product, which suggests that the features are not fully compatible. This competition limits what the Aircall integration can do, potentially because Gorgias is trying to promote their own product over others. |
| 538 | 2025-10-27 | Gorgias · G2 · what it solves for them · 5★ | Gorgias reduces the chaos of managing 300 daily emails in a shared inbox by threading conversations and assigning specific agents, improving efficiency and organization. |
| 540 | 2025-10-08 | Gorgias · G2 · what they dislike · 5★ | I dont have any disliking experience with Gorgias so far, and I hope will not! :) |
| 544 | 2025-09-25 | Gorgias · G2 · what it solves for them · 5★ | The ability to have multiple brands under the same tool makes servicing the customers an easier experience. |
| 545 | 2025-09-18 | Gorgias · G2 · what they like best · 5★ | absolutely everything, a dream platform truly |
| 546 | 2025-09-18 | Gorgias · G2 · what they dislike · 5★ | give me a deeper connection to Zapier and I'll be gucci mane |
| 547 | 2025-09-18 | Gorgias · G2 · what it solves for them · 5★ | cx ops, automations, response times |
| 549 | 2025-08-09 | Gorgias · G2 · what they dislike · 5★ | lack of focus on knowledge.............. |
| 551 | 2025-08-06 | Gorgias · G2 · what they like best · 5★ | I love Gorgias specially to support e-commerce brands |
| 555 | 2025-07-25 | Gorgias · G2 · what they dislike · 5★ | Can be tricky when searching tickets and merging. It can't always find the right ticket for you unless you guess the write the correct information. As per merging, it doesn't give you a lot of info what the overall view is. |
| 556 | 2025-07-25 | Gorgias · G2 · what it solves for them · 5★ | Their macro and AI update will get better soon and accurate. |
| 560 | 2025-07-29 | Gorgias · G2 · what they like best · 4★ | It is a good tool for CS, I would recommend it |
| 561 | 2025-07-29 | Gorgias · G2 · what they dislike · 4★ | Maybe the UX should be a bit more intuitive |
| 562 | 2025-07-29 | Gorgias · G2 · what it solves for them · 4★ | Supporting the customers on our ecommerce |
| 566 | 2024-11-20 | Gorgias · G2 · what it solves for them · 5★ | Our customers write in from our website or email portal and we receive their emails via Gorgias. Then, we answer them there. |
| 569 | 2026-09-01 | Gorgias · Trustpilot · 1★ | The new update is unusable - UI is unfriendly. The new update is unusable. They've removed everything that separated various sections from one another. It's visually one big mess. You can tell they don't actually work on ticket, because if they did, they'd know this set up is a major headache! Everything that was visually appealing and easy on the eyes is gone. I would not recommend anything using/swapping to Gorgias. In face, at this point, I'm recommending my various contract move away from it. |
| 573 | 2026-07-13 | Gorgias · Trustpilot · 1★ | Honestly so bad. Honestly so bad. I can’t even log in |
| 586 | 2025-09-29 | Gorgias · Trustpilot · 5★ | Great company. Great company! Love their product. Support is great to work with. They are always adding new features and improving the overall platform to where it is more and more critical to our own company's success! |
| 589 | 2025-09-05 | Gorgias · Trustpilot · 5★ | not shown: under 4 words |
| 595 | 2025-04-15 | Gorgias · Trustpilot · 5★ | not shown: under 4 words |
| 597 | 2025-03-10 | Gorgias · Trustpilot · 5★ | Chat Feature. The chat feature was simple to access. When the AI bot couldn't answer my question, it was quickly escalated to a person. After a few clarifying questions, the issue was escalated to the appropriate team and was resolved within 48 hours. This was super helpful!! Thank you! |
| 600 | 2025-02-05 | Gorgias · Trustpilot · 1★ | Warning when you DON'T have Shopify. All of Gorgias' AI features are exclusively designed for Shopify users. While they have integrations with BigCommerce, Magento, WooCommerce, and Prestashop, none of the AI features, automations, or smart responses work—unless you have Shopify. The only functional integration is basic order information, which is far from sufficient for most ecommerce stores, especially in the AI era. Unfortunately, we realized this too late, but let this be a warning: Gorgias is not the right choice if you're not on Shopify and want to leverage AI. |
| 601 | 2024-12-09 | Gorgias · Trustpilot · 5★ | Great system. Great system, use it daily for work and rarely have any issues. Haven't had to use their customer support yet, hopefully won't have to. |
| 604 | 2026-11-02 | Front · G2 · what they dislike · 5★ | I don't like the contrast changes Front makes. The color contrast and visual adjustments feel a bit harsh on my eyes, especially over extended periods. |
| 605 | 2026-11-02 | Front · G2 · what it solves for them · 5★ | I use Front to handle incoming client emails, route customer inquiries and tickets across departments, and minimize administrative pressure. |
| 606 | 2026-10-31 | Front · G2 · what they like best · 5★ | I like being able to add colleagues to active client work at any stage and link all the work stages for a client. |
| 607 | 2026-10-31 | Front · G2 · what they dislike · 5★ | There really isn't much I dislike about Front. It took me a minute to learn and get comfortable with all the features, especially since I'm a bit old school when it comes to adopting new technology and modern software interfaces. |
| 608 | 2026-10-31 | Front · G2 · what it solves for them · 5★ | Front directly solves my team's major operational headaches of assigning clients, siloed communication, and unexpected team absences. |
| 610 | 2026-10-30 | Front · G2 · what they dislike · 5★ | I wish Front had native support for sending and receiving voice notes, like WhatsApp. |
| 611 | 2026-10-30 | Front · G2 · what it solves for them · 5★ | I use Front to solve fragmented customer support and slow, complicated communication channels. |
| 612 | 2026-10-29 | Front · G2 · what they like best · 5★ | I find it especially useful to tag coworkers directly into active email threads so we can resolve issues collaboratively in real time. Team members from other functions get instant access to the full thread context without forwarding long email chains. |
| 613 | 2026-10-29 | Front · G2 · what they dislike · 5★ | Front works very well, but there was a noticeable learning curve at the beginning. It took me about a month of daily use to feel confident with all the features, tags, and custom rules. |
| 614 | 2026-10-29 | Front · G2 · what it solves for them · 5★ | I use Front to solve the massive problem of siloed communication, lack of client context, and delayed response times across cross-functional teams. |
| 615 | 2026-10-24 | Front · G2 · what they like best · 5★ | I find the snooze function useful for prioritizing my workload. I can snooze non-urgent emails so they leave my immediate view and pop back up at a specified time, which helps me focus on time-sensitive customer queries and get back to clients in a timely manner. |
| 616 | 2026-10-24 | Front · G2 · what they dislike · 5★ | I dislike how Front automatically groups email chains from the same customer, even when the new email is about a completely different subject or issue. |
| 617 | 2026-10-24 | Front · G2 · what it solves for them · 5★ | Front helps us avoid workload confusion and messy inboxes, and gives us better visibility across team tasks. |
| 619 | 2026-10-24 | Front · G2 · what they dislike · 5★ | My main drawback with Front is that it takes a bit of time and effort to understand and use all its advanced capabilities. |
| 620 | 2026-10-24 | Front · G2 · what it solves for them · 5★ | I use Front to keep high-priority emails from getting buried under low-priority threads in internal forwards. |
| 621 | 2026-10-20 | Front · G2 · what they like best · 5★ | I rely on Front as the primary hub for customer success and account management. I especially value real-time thread collaboration for success work and the team-wide visibility into customer conversations |
| 622 | 2026-10-20 | Front · G2 · what they dislike · 5★ | I’m concerned that the live chat widget automatically matches and assigns a chat session to a contact profile without strong verification. |
| 623 | 2026-10-20 | Front · G2 · what it solves for them · 5★ | I rely on Front as the primary hub for customer success and account management. |
| 624 | 2026-10-21 | Front · G2 · what they like best · 4★ | The annoying part of customer support isn’t always answering questions. Sometimes it’s figuring out who spoke to the customer last or why a promise was made in the first place. Front makes those handoffs easier because the team can see the conversation and leave internal notes in the same place. I find that especially helpful when an account moves between customer success and sales. |
| 625 | 2026-10-21 | Front · G2 · what they dislike · 4★ | Shared inboxes can still get noisy. If people aren’t clear about who owns a conversation, two teammates might work on the same issue or assume someone else has replied. |
| 626 | 2026-10-21 | Front · G2 · what it solves for them · 4★ | Front feels more like a shared workspace for customer communication than just another email app. It suits our team because conversations often need input from more than one person. |
| 627 | 2026-10-21 | Front · G2 · what they like best · 4★ | We sell home goods online, and our support address used to be a Google Group where everyone saw every email. Last year two of us answered the same woman about a broken lamp with two different offers, and she was understandably confused. In Front, a conversation gets an owner, and I can see when a teammate is already typing, so we don’t step on each other. I also use internal comments a lot. When a refund needs a finance decision, I mention them in the thread, they answer right there, and the customer never sees the back and forth. |
| 628 | 2026-10-21 | Front · G2 · what they dislike · 4★ | The phone app is much weaker than the desktop one, so I only use it for a quick look. Our plan also limits how many automation rules we can build, so I had to choose carefully what to automate. |
| 630 | 2026-10-21 | Front · G2 · what they like best · 5★ | I use Front as my main workstation for email management, client tracking, and vendor communications. I like being able to tag or loop in teammates right on an email thread without creating extra email noise. |
| 631 | 2026-10-21 | Front · G2 · what they dislike · 5★ | I find it frustrating that I haven’t fully maximized Front’s potential yet, particularly its AI integration features. |
| 632 | 2026-10-21 | Front · G2 · what it solves for them · 5★ | I use Front to get past the massive limitations of traditional email platforms, which were never built for real-time business collaboration. |
| 633 | 2026-10-20 | Front · G2 · what they like best · 4★ | Before Front, any customer question that needed finance or engineering meant forwarding the whole thread and waiting for an answer in another inbox. Now I leave an internal comment on the same thread and mention the person. Last week a customer asked about a double charge, I mentioned our finance teammate, and she answered right there, so the customer heard back in twenty minutes. Snooze is the other thing I love, because I push a thread to the day a part arrives and it comes back to the top by itself. |
| 635 | 2026-10-20 | Front · G2 · what it solves for them · 4★ | Front feels like email, but nothing gets lost between people. I no longer wonder who owns a thread, and my teammates stopped replying to the same customer twice. Just check which plan has the rules and reports you need before you start. |
| 636 | 2026-10-17 | Front · G2 · what they like best · 5★ | I like Front’s combination of shared inboxes, thread assignments, and internal comments. I can invite a team member directly into an incoming email, which eliminates confusion over who owns the ticket. |
| 638 | 2026-10-17 | Front · G2 · what it solves for them · 5★ | I use Front’s shared inboxes, thread assignments, and internal comments to keep group inquiries from becoming fragmented or delayed. |
| 639 | 2026-10-16 | Front · G2 · what they like best · 5★ | I use Front for my day-to-day work, and it helps with the headache of managing care-team and doctor communications across fragmented channels. |
| 640 | 2026-10-16 | Front · G2 · what they dislike · 5★ | The main drawback I've noticed is Front's mobile app performance, particularly when I need to work offline or in areas with poor internet connectivity. |
| 641 | 2026-10-16 | Front · G2 · what it solves for them · 5★ | I use Front to avoid the massive headache of manually managing communication with our care team and doctors across fragmented channels. |
| 642 | 2026-10-15 | Front · G2 · what they like best · 5★ | I like having internal discussions right inside the main email thread instead of dealing with internal email forwarding and separate chat threads. |
| 643 | 2026-10-15 | Front · G2 · what they dislike · 5★ | I have to be careful not to accidentally send internal comments to external clients or tag the wrong person, and I need to double-check thread participants. |
| 644 | 2026-10-15 | Front · G2 · what it solves for them · 5★ | I use Front to avoid the mess of internal email forwarding and separate chat threads. Before, a tricky client email meant long email chains or separate messaging apps to discuss it and draft a reply. |
| 645 | 2026-10-15 | Front · G2 · what they like best · 4★ | What I love about Front is that I don't have to forward an email every time I need help from someone else. I can leave an internal note, share the context, and keep track of who is handling the matter. In our case, this is very useful when a client asks something that depends on both the commercial and technical teams. |
| 647 | 2026-10-15 | Front · G2 · what it solves for them · 4★ | I particularly like Front for conversations that aren't resolved with a quick reply. When a colleague is on vacation or someone has to take over a pending issue, the context remains. There's no need to reconstruct the story by searching for old messages. |
| 650 | 2026-10-07 | Front · G2 · what it solves for them · 1★ | Nothing. Just use any of the free attachments for chrome, Gmail or outlook that do the same thing better. |
| 652 | 2026-10-01 | Front · G2 · what they dislike · 5★ | One thing I don't like about Front is that there's a risk of accidentally discussing things with the wrong person if you don't check the participants in the thread correctly. This can lead to potentially huge mistakes, so it needs to be highlighted as a dangerous area that requires careful attention. |
| 653 | 2026-10-01 | Front · G2 · what it solves for them · 5★ | I use Front to streamline communication by discussing outcomes internally on the same thread, which saves time and limits back-and-forth emails. It lets me manage external emails and have internal discussions simultaneously, which is a key feature for me. |
| 658 | 2026-02-03 | Front · G2 · what they dislike · 5★ | emails rise to the top if they are not archived, so one can get lost in them |
| 659 | 2026-02-03 | Front · G2 · what it solves for them · 5★ | the issues related to email sending that were sometimes not operational but resolved by the front |
| 660 | 2026-09-07 | Front · G2 · what they like best · 5★ | The amount of customization options make Front the best software my company has added in my 10+ years. Even something as simple as the "Snooze" feature has made organization and time management easier than ever. The tags allow for easy movement of emails to where they need to be. |
| 661 | 2026-09-07 | Front · G2 · what they dislike · 5★ | In my usage, I do not think there are any true issues with Front. I think the only issues I have seen are caused by user error on our end. |
| 662 | 2026-09-07 | Front · G2 · what it solves for them · 5★ | Time management, workload prioritization, email organization. |
| 664 | 2026-08-26 | Front · G2 · what they dislike · 5★ | For my use cases, I didn’t like how support-driven it felt. It seemed more like a tool for support teams than a truly collaborative tool, but that’s just based on my particular use case. |
| 665 | 2026-08-26 | Front · G2 · what it solves for them · 5★ | the end of the FWD! |
| 667 | 2026-07-27 | Front · G2 · what they dislike · 5★ | I feel like I haven’t fully maximized Front’s potential yet, especially when it comes to AI integrations, since I’m not sure whether those are available. |
| 668 | 2026-07-27 | Front · G2 · what it solves for them · 5★ | I believe team collaboration tools, unlike traditional email, Front provided more room for smoother collaboration and discussion, which are vital for any business. Being able to share an email or take over when needed has also been a big help, especially in situations where someone else has to step in quickly. |
| 669 | 2026-08-06 | Front · G2 · what they like best · 5★ | I like that our team can comment and exchange messages directly within an email thread without the recipient seeing our internal conversation. It makes collaboration feel seamless and helps keep everyone aligned and on the same page. |
| 670 | 2026-08-06 | Front · G2 · what they dislike · 5★ | I wish there were an option to read emails without triggering a “read” status for others. It would be really helpful to view messages discreetly, without the sender or other team members being able to see that I’ve already opened and read them. |
| 671 | 2026-08-06 | Front · G2 · what it solves for them · 5★ | Front helps address the challenge of managing a high volume of emails across multiple team members. For me, it’s especially useful because it brings file updates and internal check-ins into one centralized place, so communication doesn’t fall through the cracks. As a result, our team can stay aligned and respond to clients more efficiently. |
| 673 | 2026-08-04 | Front · G2 · what they dislike · 5★ | Takes a little bit of work to understand it and fully grasp and integrate the full capabilities of it. |
| 674 | 2026-08-04 | Front · G2 · what it solves for them · 5★ | Solving problems of being overwhelmed with emails by creating ways to stay organized and prioritize accordingly. |
| 675 | 2026-07-30 | Front · G2 · what they like best · 4★ | Easy to read, the snooze function helps to prioritize my work load so I can work on the most urgent emails and get back to my customers in a timely manner , I like that I can see my team mate's work load and offer to assist them to help out |
| 676 | 2026-07-30 | Front · G2 · what they dislike · 4★ | When an email chain groups together when it is from the same customer even if it is about a different subject , this can be confusing and feel sometimes I can miss something |
| 677 | 2026-07-30 | Front · G2 · what it solves for them · 4★ | Folders make it easier to deal with my workload , shows clearly what has to be done, search function is accurate and easy to use . I feel there is a lot more I can use Front for but not aware of all the functions available to me |
| 679 | 2026-07-27 | Front · G2 · what they dislike · 5★ | I think the search function in Front sometimes isn't very relevant or exact. It could be more forgiving and intelligent, providing partial matches. |
| 681 | 2026-07-09 | Front · G2 · what they like best · 5★ | Front makes my days smooth, the best part is the snooze option, so I never forget my pending emails |
| 682 | 2026-07-09 | Front · G2 · what they dislike · 5★ | I cannot see the archived email easily, and sometimes my Gmail emails take time to pop up |
| 683 | 2026-07-09 | Front · G2 · what it solves for them · 5★ | The situation with the linking emails: in the past, after we sent an email, we had to copy the link and paste it into the internal chat to track both emails at the same time. This was solved with the linking option, and I can do the process directly from the same page |
| 684 | 2026-07-07 | Front · G2 · what they like best · 5★ | The fact that I can snooze emails and come back to them couple hours after with a fresh mind and attitude |
| 685 | 2026-07-07 | Front · G2 · what they dislike · 5★ | I can't seem to find my archived emails. |
| 686 | 2026-07-07 | Front · G2 · what it solves for them · 5★ | it keeps me in touch with the sales reps we work with and it also works as a huge database for previously work done, I can go back and look at previous work as reference |
| 687 | 2026-07-06 | Front · G2 · what they like best · 5★ | Ease of access to downed equipment and ability to communicate with customer |
| 688 | 2026-07-06 | Front · G2 · what they dislike · 5★ | Nothing the app works and does everything I’ve expected out of it |
| 689 | 2026-07-06 | Front · G2 · what it solves for them · 5★ | not shown: under 4 words |
| 690 | 2026-06-30 | Front · G2 · what they like best · 5★ | It helped me organize my daily tasks and resolve issues with customers. |
| 691 | 2026-06-30 | Front · G2 · what they dislike · 5★ | Nothing so far it really helps me with my day to day work |
| 692 | 2026-06-30 | Front · G2 · what it solves for them · 5★ | it helps me to communicate with my customers and keeping everything organize |
| 694 | 2026-06-29 | Front · G2 · what they dislike · 5★ | {"I would like Front to allow voice chats, like the ones from whatsapp sending voice notes."} |
| 695 | 2026-06-29 | Front · G2 · what it solves for them · 5★ | I'm able to communicate with customers easily about any issue they may have, and I can even share images with them if needed. |
| 697 | 2026-06-24 | Front · G2 · what they dislike · 5★ | I don’t like the contrast changes they made to dark mode a few months ago. It feels like it strains my eyes a bit more now, and it’s less comfortable to use for longer periods. |
| 698 | 2026-06-24 | Front · G2 · what it solves for them · 5★ | It keeps my inbox clean. I also like how easily we can move tickets to different departments, and how the UI lets us see related tickets at a glance. |
| 699 | 2026-06-25 | Front · G2 · what they like best · 5★ | Communication between emails and how everything is sorted out |
| 700 | 2026-06-25 | Front · G2 · what they dislike · 5★ | Fortunately, I like everything about Front. I work with it for 8 hours a day, and it helps me complete my daily tasks. |
| 701 | 2026-06-25 | Front · G2 · what it solves for them · 5★ | My daily tasks involve going back and forth with customers to address their issues and handle their requests. |
| 706 | 2026-06-19 | Front · G2 · what they dislike · 5★ | Sometimes, it's difficult to organize my work. There is one big pool of requests and separate it between emergency asking or not can be difficult. |
| 707 | 2026-06-19 | Front · G2 · what it solves for them · 5★ | Front is a place where everybody in my organization can work together easly. |
| 711 | 2026-06-23 | Front · G2 · what they like best · 5★ | not shown: too long to quote whole |
| 712 | 2026-06-23 | Front · G2 · what they dislike · 5★ | I don't have any memories of dislikes or frustrations with Front so far |
| 715 | 2026-06-22 | Front · G2 · what they dislike · 5★ | NOTHING REALLY, I REALLY ENJOY IT AND I HOOPE WE ALWAYS USE IT |
| 716 | 2026-06-22 | Front · G2 · what it solves for them · 5★ | ITS SOLVING ME MANUALKLY HAVING TO TEXT CHAUFFEURS ONE BY ONE |
| 717 | 2026-06-18 | Front · G2 · what they like best · 5★ | not shown: too long to quote whole |
| 719 | 2026-06-18 | Front · G2 · what it solves for them · 5★ | Front transforms our email system into a collaborative workspace, assigning clear ownership to prevent duplicate replies. It lets us chat internally on emails, maintaining context and delivering analytics on response times. This turns email management from a solo task into a streamlined team operation. |
| 720 | 2026-06-18 | Front · G2 · what they like best · 5★ | not shown: too long to quote whole |
| 722 | 2026-06-18 | Front · G2 · what it solves for them · 5★ | Front helps us manage a high volume of customer conversations while keeping the work visible and accountable. It reduces the risk of conversations falling through the cracks, improves handoffs, and gives managers a practical way to coach from real customer interactions. For our team, the biggest benefit is scalability. Front helps us move faster, collaborate better, and maintain a consistent customer experience as volume grows. |
| 724 | 2026-05-13 | Front · G2 · what they dislike · 5★ | Sometimes the UI changes without prior notice, and the assigned inbox is a little bit confusing at the moment. |
| 726 | 2026-06-15 | Front · G2 · what they like best · 4★ | How the inbox works with assigned emails |
| 727 | 2026-06-15 | Front · G2 · what they dislike · 4★ | Settings are a little difficult to explore |
| 728 | 2026-06-15 | Front · G2 · what it solves for them · 4★ | Makes organizing my emails very easy |
| 730 | 2026-04-09 | Front · G2 · what they dislike · 5★ | The merging system could be improved to something more user friendly. |
| 731 | 2026-04-09 | Front · G2 · what it solves for them · 5★ | Front helps me solve customer questions about their orders and manage emails, requests, and complaints, improving overall communication. |
| 732 | 2026-05-26 | Front · G2 · what they like best · 5★ | It’s a much better collaboration tool than relying on a typical email inbox or an email-forwarding strategy. The UI/UX is solid, and since I started using the tool, they’ve rolled out a handful of updates and new features. |
| 733 | 2026-05-26 | Front · G2 · what they dislike · 5★ | I wish Front and Gmail inboxes worked better together. The downside of implementing Front is that you basically have to choose one or the other, either always use Front or always use Gmail, because the two systems don’t sync well. There’s no parity between them. |
| 734 | 2026-05-26 | Front · G2 · what it solves for them · 5★ | Front gives me time back by making it faster to search for prospect and customer emails across my team’s inboxes. It also makes it easy to chat back and forth with internal colleagues directly within an email thread, without actually sending an email, which creates a clear breadcrumb trail showing both the emails exchanged and the internal communications alongside them. |
| 735 | 2026-05-18 | Front · G2 · what they like best · 5★ | I really like the fact that Front has tags similar to Gmail. Initially, I was a little bummed about not using Gmail within Google Workspace at work because of how I triage my inbox normally in Gmail, but Front actually offers that and more. The templates are also helpful, and I think Front is pretty good, especially since the component for interacting internally as well as texting and email is there. |
| 736 | 2026-05-18 | Front · G2 · what they dislike · 5★ | I guess scheduling messages could be better. I often need to send multiple texts that have to be scheduled at specific times, like at 9:00 AM, then 9:01 AM, and 9:02 AM. I'd like it to be more seamless even though it's not too bad. |
| 737 | 2026-05-18 | Front · G2 · what it solves for them · 5★ | Front helps me communicate with clients and keep track of client interactions. It makes messaging easy and allows me to tag clients to monitor where we are in the process and communicate with my team. |
| 738 | 2026-05-13 | Front · G2 · what they like best · 5★ | I appreciate how Front makes collaboration on support tasks very easy and visible to the whole team. I like being able to tag other members of my team, which is especially helpful when I'm stuck on a support email and can @ someone who might know the answer to take a look. Assigning a conversation to someone is also a useful feature for our support team, and it has really improved our workflow. When I was set up with Front, I found it easy to comprehend. |
| 740 | 2026-05-13 | Front · G2 · what it solves for them · 5★ | Front makes collaboration on support tasks easy and visible to the whole team. I can tag team members when I need help with support emails. The shared inboxes and assigning conversations improve our support team’s workflow. |
| 743 | 2026-05-07 | Front · G2 · what it solves for them · 5★ | I use Front to solve scheduling problems by integrating everything, including calendars and templates, making email communication easier. It also allows access to shared inboxes, ensuring I can get necessary information even when team members are absent. |
| 747 | 2026-05-05 | Front · G2 · what they like best · 5★ | Internal communication and linking emails is very useful within our organization. |
| 748 | 2026-05-05 | Front · G2 · what they dislike · 5★ | It is much different than other email programs and if not careful it is easy to misplace an email and not be able to find it. There are certain cases where we have to change the email box for visibility for the other team but have to be very careful in doing so. |
| 749 | 2026-05-05 | Front · G2 · what it solves for them · 5★ | It is nice to snooze and archive when waiting for other teams or customers to follow up it is nice to keep visibility on them but not clutter the box. |
| 750 | 2026-04-13 | Front · G2 · what they like best · 5★ | Front has been really helpful in managing my office work and emails. Really streamlined process |
| 751 | 2026-04-13 | Front · G2 · what they dislike · 5★ | As of now, I haven't had any experience that I would say I disliked about Front. |
| 752 | 2026-04-13 | Front · G2 · what it solves for them · 5★ | Front allows me to manage and streamline work tasks without any issues. |
| 754 | 2026-04-30 | Front · G2 · what they dislike · 5★ | At times when we assign an email to another team member it's still subscribed to us, so a lot of unnecessary notifications appear in the subscribed to me tab. I have to then sort the important ones and unsubscribe from the ones that are not important. |
| 756 | 2026-04-29 | Front · G2 · what they like best · 5★ | not shown: too long to quote whole |
| 758 | 2026-04-29 | Front · G2 · what it solves for them · 5★ | I use Front to manage a shared inbox, which helps me see all team emails without CCing everyone. It lets us comment for team collaboration, keeps our emails organized, and allows automated sorting for our business needs. |
| 761 | 2026-04-28 | Front · G2 · what it solves for them · 5★ | Front has helped us improve response times for customers and has helped us improve monitoring of our shared inboxes. |
| 765 | 2026-04-20 | Front · G2 · what they like best · 5★ | I like the tags, labels, and folders in Front and being able to color coordinate them. It makes it easy to tag and drag and drop my files. I also enjoy Front quite a bit after the transition, which was a very good one, just took a little time to understand. |
| 767 | 2026-04-20 | Front · G2 · what it solves for them · 5★ | Front helps me organize my clients as it allows me to manage who I deal with accordingly. |
| 769 | 2026-04-14 | Front · G2 · what they dislike · 5★ | The organization could be better; you can create folders in Gmail and that doesn't sync to Front. |
| 770 | 2026-04-14 | Front · G2 · what it solves for them · 5★ | I use Front to manage my inbox and collaborate with my team. The internal chat box lets me communicate with my team all in one place. |
| 778 | 2026-04-09 | Front · G2 · what they dislike · 5★ | not shown: under 4 words |
| 782 | 2026-04-09 | Front · G2 · what it solves for them · 4★ | Large amounts of customer's emails are received, it makes it easier to organize and distribute between agents. |
| 784 | 2026-04-09 | Front · G2 · what they dislike · 5★ | I think what could be improved in the Front is when I receive calls, somehow the Front could do the closed caption of the call and save it, because often clients speak quickly and it would be nice to have the call recorded in note form for support purposes. |
| 787 | 2026-04-08 | Front · G2 · what they dislike · 5★ | not shown: under 4 words |
| 790 | 2026-03-16 | Front · G2 · what they dislike · 5★ | The notification that someone has lost access is tiresome and gets annoying after a while. |
| 791 | 2026-03-16 | Front · G2 · what it solves for them · 5★ | This gives me clear visibility into my customers’ renewal quotes. |
| 792 | 2026-04-03 | Front · G2 · what they like best · 5★ | not shown: too long to quote whole |
| 794 | 2026-04-03 | Front · G2 · what it solves for them · 5★ | I find Front is a fantastic collaboration tool for onboarding new hires, allowing us to perfect drafts before client delivery. It helps remember follow-ups with snooze features, enables internal chat for notes, and streamlines workflow with email tagging and sharing. |
| 796 | 2026-03-30 | Front · G2 · what they dislike · 5★ | I don't have any at this moment. I have other recommendations instead. |
| 797 | 2026-03-30 | Front · G2 · what it solves for them · 5★ | I believe if there's a glitch in the system but it's being fixed right away |
| 798 | 2026-03-30 | Front · G2 · what they like best · 5★ | not shown: names an account |
| 800 | 2026-03-30 | Front · G2 · what it solves for them · 5★ | It eliminates "inbox collision" where two people accidentally reply to the same customer. It gives us a single source of truth for all client comms, which helps our response times stay low. |
| 801 | 2025-01-08 | Front · G2 · what they like best · 5★ | Front is a great program for companies where the employees share each other workloads and responsibilities. |
| 802 | 2025-01-08 | Front · G2 · what they dislike · 5★ | Some program updates seem both unnecessary and come without warning |
| 803 | 2025-01-08 | Front · G2 · what it solves for them · 5★ | Having access to each others inboxes allows our team to share clients and also keep an open dialogue about different areas importance throughout our approval and production processes. |
| 804 | 2026-03-23 | Front · G2 · what they like best · 4★ | I like being able to tag colleagues in conversation chains. I like that I can merge conversations. |
| 805 | 2026-03-23 | Front · G2 · what they dislike · 4★ | Sometimes, when I’m CC’d on an email thread, I end up receiving messages in a separate chain. This can be confusing and can make my inbox feel messy. No way to automatically log conversations on from on my CRM. |
| 806 | 2026-03-23 | Front · G2 · what it solves for them · 4★ | It keeps my inbox clean and organsised. We are able to complete the majority of our business on Front minus a few small things. We can share threads with out team who are all based across the globe. |
| 807 | 2026-03-19 | Front · G2 · what they like best · 5★ | I like Front's search capabilities, which make it very easy to look up emails, quotes, and trips with limited information. With a team of 25+, where we often pass work off to each other, being able to search and research what has already been done is very valuable. The initial setup was pretty easy, and that was appreciated. I also value how it keeps me organized with my team. |
| 809 | 2026-03-19 | Front · G2 · what it solves for them · 5★ | Front keeps me organized with my team of 25+. The search capabilities make it easy to look up emails and past tasks, which is invaluable for managing shared workloads. |
| 812 | 2026-03-16 | Front · G2 · what it solves for them · 5★ | The biggest benefit is mental clarity. Because you aren't hunting for information across different apps, you can stay in "deep work" mode longer. It turns a chaotic workday into a streamlined process where you can handle a customer inquiry, check their order history, and update your team, all without ever leaving the screen. |
| 814 | 2026-03-18 | Front · G2 · what they dislike · 5★ | not shown: too long to quote whole |
| 815 | 2026-03-18 | Front · G2 · what it solves for them · 5★ | I use Front to track customer communications and organize interdepartmental threads, simplifying collaboration. The conversation linking and tagging features help maintain clarity and avoid miscommunication, ensuring integrated and seamless team collaboration. |
| 816 | 2026-03-18 | Front · G2 · what they like best · 5★ | The organization is amazing, you can create tabs for everything |
| 817 | 2026-03-18 | Front · G2 · what they dislike · 5★ | Nothing, it's a good work environment and tool |
| 818 | 2026-03-18 | Front · G2 · what it solves for them · 5★ | Times in the app, tags, almost everything, they improve every single day and help us to do our job easier |
| 819 | 2026-03-16 | Front · G2 · what they like best · 5★ | I find Front helpful for team and client communication, making it easier to handle all their orders. It allows us to comment on mails without sending them to clients, which is really convenient. I like the clear view that it offers, and I appreciate the feature that lets emails be moved and merged with others. This makes my mailbox clear and feasible. The initial setup was very easy, which was a nice surprise. |
| 820 | 2026-03-16 | Front · G2 · what they dislike · 5★ | not shown: under 4 words |
| 821 | 2026-03-16 | Front · G2 · what it solves for them · 5★ | I use Front for team and client communication, making it easier to coordinate. It allows commenting on emails without sending them to clients, keeping our communication efficient. |
| 823 | 2026-03-13 | Front · G2 · what they dislike · 5★ | The drafts could be improved a little bit. I always lose my draft window. But that's about it. |
| 839 | 2025-09-04 | Front · Trustpilot · 3★ | not shown: too long to quote whole |
| 840 | 2025-08-08 | Front · Trustpilot · 1★ | The new interface that you are forced…. The new interface that you are forced to use is not streamlined and efficiency went out the window. Everything blends in together and the search tool is not as conveniently located; you will need to exit out one too many times. The tag option is one too many clicks. |
| 841 | 2025-08-06 | Front · Trustpilot · 1★ | The new UI is unusable. The new UI is unusable. It has massively slowed down our work processes and decreased our productivity. It is visually illegible whether you choose dark or light mode - hard to tell which emails are unread, categories are now combined, tagging emails requires an extra click, search is hidden, etc. I had no issues with the previous UI but this version is horrid. |
| 843 | 2025-08-06 | Front · Trustpilot · 1★ | Their latest update on desktop is…. Their latest update on desktop is useless! It updates itself without notifying you and doesn't let you to get back. Annoyinnnnng! |
| 845 | 2025-05-14 | Front · Trustpilot · 5★ | not shown: too long to quote whole |